Videoslots Casino - Take store from my bank however I didn't get and not get discount
User: Andy, Disputed casino: Videoslots Casino, Status: RESOLVED, Amount: 70 £, Published: 20.07.2019
On fourth of February from my ledger was stored 20£ + 10£ + 10£ + 10£ + 10£ + 10£ = 70£ without my consent to Videoslots Club yet never was gotten to my gambling club account. I composed complainant to clients administration and asked clarify where is my cash yet answer was "Expected to GDPR they can't reveal to me where my card was utilized". I never get discount and never found in my Videoslots account and nothing is in the history. I send to them all copies of card, bank proclamations yet at the same time nothing get back. ( in second screen shot every one of my stores to gambling club account however every one of them is from various card.)
Comments
20.07.2019
Videoslots Casino
Hi Andy,
Please send an email with your username to videoslotsteam@videoslots.com and we'll explore what has occurred.
Note that the fourth of February was a Monday and stores made during that earlier end of the week might not have been considered until Monday.
Best regards,
Group Videoslots.
23.07.2019
KoiSlots
Dear Videoslots Casino,
KoiSlots Protests Group might want to advise you that player's login subtleties could be found inside the notice email sent from our objections system. Be that as it may, to abstain from losing time we have quite recently sent these physically as a private message.
27.07.2019
Videoslots Casino
Hey folks,
We have moved this conversation to email at present, will refresh once we have it resolved.
Best regards,
Group Videoslots.
30.07.2019
KoiSlots
Dear @Andy,
Please let us know whether there's a report in regards to your continuous grievance. Be in aware on the off chance that you neglect to react inside the given time span we will think about your issue as settled and your objection will be shut in like manner. If you don't mind remember that according to the AGCCS expressions giving updates in an opportune way is a must.
Thank you for your cooperation.