Vegas Paradise Casino - Postponed payment for over 40 days now!!

User: Bette, Disputed casino: Vegas Paradise Casino, Status: RESOLVED, Amount: 2000 $, Published: 16.05.2019

I have a ton of issue to get my withdrawal. Over 40 days of defer now. I request a 2000$ CND withdrawal on Spring 31th. I talk with various representatives since. They are generally pleasant yet they can't assist me with getting my cash.

On April seventeenth, Vegas Heaven Gambling club "attempt" to move me my total 2000$ CND yet it was denied by their processor. I send them an email to give them other choice like my financial balance number to support them so I would get my gain cash. They said that they needn't bother with more records and they will chip away at my case and discover an answer. Since this date, I talk with Charlotte, Eliza, Lorenzo, Andy and request that they help me. I likewise send 2 grievances in that issue. I didn't play on this site since Spring 31th. I put 1000$ CND on this site with my Lord Card. I would not put more cash on this site before I'm getting my 2K withdrawal.

On May 3th, I have the chance to drop my withdrawal witch shouldn't have the option to do. My 2000$ was move to my account parity and it was freeze. I'm approaching again for a 2000$ CND withdrawal around the same time. On May seventh they attempt to continue to my withdrawal it was denied once more.

This give me so much difficulty you can't envision. I won this 2K CND true to form and they don't paid me.

Please help me.

Frederick

Comments

16.05.2019
Bette

You can discover 2 photos of the evidence.

19.05.2019
Vegas Paradise Casino

Hello Frederick,

Would you be able to share your Username and email id through private message with us so we can resolve the issue asap?

19.05.2019
KoiSlots

Dear Vegas Heaven Casino,

KoiSlots Objections Group might want to advise you that player's login subtleties could be found inside the notice email sent from our grievances system. Be that as it may, to abstain from losing time we have quite recently sent these physically as a private message.

Please let us know whether there's some report with respect to this case.

19.05.2019
Vegas Paradise Casino

Thank you KoiSlots,

@Frederick
We have noticed your client subtleties and have sent this to the concerned division.
We will refresh you when we have a solution.

19.05.2019
Bette

@ Vegas Heaven Casino

Thank you for your reaction. For what you can see I was extremely tolerant. This give me a ton of issue ( family issue, rest, stress, enthusiasm for my charge card on account of the pausing. I put in excess of an entire day aggregate of my opportunity to email, talk, submit question to get my 2000$ CND procure money.

I have call Ace Card on May eighth to tell them that progress play experienced no difficulty to charge my card surprisingly fast yet when I'm requesting a withdrawal they can't do it. They explored on their side for the security of all Canadians that utilization this stage with Ace Card as payment. On the off chance that you pay me before they can assume responsibility for my case I should call them and they will stop their investigation.

Like I keep in touch with you before by email I would prefer not to upset your business however I'm sitting tight for in excess of an entire month before I push my case openly. I give you additional time than most of players since I feel that anybody ought to have another opportunity.
Frederick

19.05.2019
Bette

@ Vegas Heaven Casino

Charlotte from your Client assistance call me. They reveal to me that a withdrawal with my lord card isn't possible. They proposed me to move the cash by means of Eco Payz account that I need to made with my Lord Card ( card that I used to play on Vegas Heaven Gambling club ). I did that and Eco Payz don't acknowledged Ace Card. I'm worn out on all this.

Frederick

20.05.2019
Bette

@ Vegas Heaven Casino

I call Ace Card and they don't see how you could acknowledged my store with my card and not have the option to give me back my withdrawal on this equivalent card. It's look bad for them. In the event that I purchase something at a store with my card they ought to have the option to repay me on my card on the off chance that I bring the article back.
We should make it understood I couldn't care less how you will continue to my withdrawal. I simply need my cash 2000$ CND. Like I said before I can send all of you my financial balance number on your security administration so you move my cash in my ledger.
Frederick

22.05.2019
Vegas Paradise Casino

Hi Frederick,

We apologize to keep you waiting.
Our group is attempting to locate the best choice for moving your cash to you.

22.05.2019
Bette

@ Vegas Heaven Casino

On account of your answer i'm anticipating you to locate a fast arrangement with your money division. It ought to be quite a while prior. Charlotte of your Client assistance help me to discover a path with the fund division however it appears to be difficult to have answer around the same time by the account office. After such a lot of holding up time, my case ought to be at the highest priority on the rundown to be resolve.
Thank you

Frederick

25.05.2019
Vegas Paradise Casino

Hi Frederick,
Thank you for showing restraint toward us.
The payments group has discovered an answer and you ought to get an update by tomorrow.

25.05.2019
Bette

@ Vegas Heaven Casino

I got an email from Sophie Roberts ( Client care ). My cash 2000$ CND is presently in my EcoPayz account. They give me minimal more for the charges yet I don't have the foggiest idea whether it will be sufficient to undercover the cash move from EcoPayz to my own financial balance. Message for Canadian Speculators: I made some extreme memories with my withdrawal due to my Lord Card. I had no issue to store yet to pull back it appears that is a significant issue ( don't have the foggiest idea why ).
I had a hard time to get cash and it's not finished at this point ( I needed to open an EcoPayz account give them a ton of archives + expenses + holding up time ) . I believe that Vegas Heaven Club is genuine all things considered. They could help me straight up before this. The correspondence between the Client service and Fund Division appears not exact. They should assist me with finding a quite a while prior.
I need to thank everybody from Client service Vegas Heaven Gambling club. I need to express gratitude toward KoiSlots for the assistance to.

25.05.2019
KoiSlots

Based on submitter's last post KoiSlots Objections Group think about this case as Settled and it is formally shut now.

Thank all of you for your cooperation.

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