The Grand Ivy Casino - Would not Pay Money Rewards

Dear Ask Card shark,

Last month, I joined Excellent Ivy and kept £250. I played the openings for some time and got my money balance moving around the £1,000 mark. I chose to pull back now. I had a reward of £250 dynamic however this was never marked.

I dropped my £250 reward and was left with £1,082 in my equalization. Dropping an immaculate reward is totally inside Terrific Ivy's terms. Their term 15 reads:

'Bonus reserves can't be pulled back until you have met these prerequisites above. Just money assets can be pulled back whenever and at your request.'

I hung tight for some time and didn't get my money.

On 7 April 2019 I got an email that said that I would not get my £1,082 as I penetrated 'term 4'. Fantastic Ivy guaranteed that I or somebody in my family unit or, same IP address had just had a reward with Fabulous Ivy.

This is false this is my first Amazing Ivy account and reward. Also, I live alone so there couldn't be any other individual in my family.

Moreover, I don't have the foggiest idea why this issues as I won with my store. The extra was not contacted.

The email I got was extremely ambiguous it said:

'Your account has been seen as in break of statement 4 of our Special Expressions and Conditions:

'4. Eligibility
Only one advancement is granted per UK account per UK player meaning one for each family, family unit address, IP address, email address, phone number, credit or check card as well as e-payment account, or shared PC (for example school, open library or working environment). On the off chance that you are seen as in penetrate of this proviso, all rewards will be confiscated.

Therefore, your withdrawal has been dropped, your rewards have been appropriated and your store of £250 has been come back to your gaming account.'

I asked how I penetrated this term and got no answer and no proof. I additionally sent a screen capture of my play history that indicated that I never contacted the reward. Great Ivy additionally completely overlooked the way that my rewards were gotten from my money.

I accept that Amazing Ivy simply send this conventional email when they would prefer not to make payment. I realize I wasn't in break of this term, and my rewards were not reward related.

Please help me with this issue Ask Player. Glad to advance any data required.

Best wishes.