The Grand Ivy Casino - Postponed £5,000 payment

Hi lcummerata,
A debt of gratitude is in order for your sending us this survey and we are presently checking it. Lamentably, from online life we can't look at the individual data of the players, so we sent your case to the important division.
We will return to you when we have news on your case.

Regards,
The Amazing Ivy Casino

Thanks. Anticipating your response.

Thanks,
Y

KoiSlots Objections Group has quite recently broadened the reaction time period with an additional 96 hours trusting that The Fantastic Ivy Gambling club the board will before long hop in with a report on this complaint.

Hi lcummerata... Greetings @KoiSlots!
In regards to lcummerata case, we can affirm that we sent lcummerata a wellspring of assets (SOF) demand on 22nd July 2019; unfortunately the archives put together by the player didn't get the job done and we along these lines re-iterated the prerequisite on 23rd July 2019, just as first August 2019.
This solicitation is in accordance with administrative necessities, just as our terms and conditions (especially Proviso 5.4 and 5.5); which affirm that we reserve the privilege to do extra confirmation checks whenever. This is to fulfill our permit commitments, routine security checks and to protect the trustworthiness of player accounts. We cause you to notice Provision 5 of our terms and conditions https:­//w­ww.g­ra­ndi­vy.c­om­/in­dex.ph­p?p­age­=terms:

We note that lcummerata's account has been suspended pending receipt and acknowledgment of the mentioned SOF documents.

@KoiSlots - we will send you an email with the proof.

Confiding in this helps.

Regards,
The Terrific Ivy Casino

Thanks for your response.

Nobody is scrutinizing your entitlement to run verifi­cat­ion­/se­curity checks, my booking was that I think I have given all of you the docs you asked for.

I have reacted to each of the three messages you referenced above with mentioned archives (23nd, 23rd of Jul and 1 of Aug).

- from the outset, I shared my financial record demonstrating an authentic wellspring of funds;
- you held up seven days just to disclose to me that those were not acknowledged and you needed a present account articulation (which I shred yesterday).

I am astounded that you didn't make reference to the email I sent yesterday with my present account explanation (as mentioned), I trust it was because of a specialized issue. This announcement gave evidence of an extra GBP 12,000 paid to my account inside the most recent three months from a relative. (if it's not too much trouble mention to me what else should I do ?) I am resolved to impart to you any archive you have to give you enough comfort.

I'll be happy to share any record/email on the side of the above with you on the off chance that you will require.

Numerous thanks,
Yazeed

Dear The Excellent Ivy Casino,

Please let us know whether there's some report in regards to this case.

Hi there,

(6) messages have been sent to the Excellent Ivy since their first of August email with no reaction. (aside from the one above )
Every mentioned archive have been given precisely and precisely how they asked for.

My account is still bolted and my GBP 5,000 store (in addition to extra GBP 7,000 in rewards) are irrationally retained for almost 3 weeks.

Not certain what to call this or what else would i be able to do to determine it.

(messages string was simply sent to KoiSlots)

Numerous thanks,
Yazeed

Hi lcummerata... Howdy @KoiSlots!
In regards to lcummerata case, we are gathering the relative confirmations. We can affirm that we sent lcummerata a wellspring of assets (SOF) demand on 22nd July 2019; unfortunately the reports put together by the player didn't get the job done and we along these lines re-iterated the prerequisite on 23rd July 2019, just as first August 2019.
This solicitation is in accordance with administrative prerequisites, just as our terms and conditions (especially Provision 5.4 and 5.5); which affirm that we reserve the option to do extra confirmation checks whenever. This is to fulfill our permit commitments, routine security checks and to shield the uprightness of player accounts. We cause you to notice Provision 5 of our terms and conditions https:­­//­w­w­w.g­­ra­­nd­i­v­y.c­­om­­/i­n­d­ex.p­h­­p?p­­ag­e­=­terms:

We note that lcummerata's account has been suspended pending receipt and acknowledgment of the mentioned SOF documents.

@KoiSlots - we will send you an email with further confirmations once we get them.

Confiding in this helps.

Regards,
The Amazing Ivy Casino

I don't know a very comprehend, this answer is indistinguishable from your past message from 9 days prior !
Please indicate which of the archives I sent didn't get the job done ? I sent three diverse statements.

I trust this three weeks "proof social occasion" exercise would reach a conclusion soon.

anticipating got notification from you.

Thanks,
Yazeed

I have investigate the whole article (5) of your T&Cs and have discovered nothing that may render any of may activities illicit or suspicious.

And in help for that, I have imparted to you articulations of my charge card and my present account covering a time of three months.

I am attempting to translate your message above to be straightforward and realize what precisely you require more ?
Thanks again,
Y

Hi lcummerata and @KoiSlots.
We have the proof required by @KoiSlots, we will send you an email with them.

lcummerata, as you probably are aware, from the web based life group, we can't access to any close to home data, so please connect with our all day, every day live talk group in the event that you need any further subtleties on your case.

Regards,
The Great Ivy Casino

I am heartbroken, I despite everything don't comprehend what you are stating here.
Proof of what precisely ?
I can barely envision how clarifying what proof you were alluding to above is in any capacity individual data ?
In any capacity, I have not gotten any email from you yet, and not got notification from you by means of email in 14 days now.

Anticipating got notification from you.

Numerous thanks,
Yazeed

Hi lcummerata
@KoiSlots approached us for some proof on your case and we have sent them an email with what they have requested.

Regards,
The Great Ivy Casino

Hi @KoiSlots, any activity required from my side now ?
Thanks,
Yazeed

Hi lcummerata
Your underlying solicitation was sent on 22nd July 2019. We note that the archives got didn't do the trick, as it didn't sufficiently affirm the source from whence the players reserves came. We in this way re-iterated the prerequisite on 23rd July 2019, just as first August 2019.

So as to conform to this solicitation you would need to submit reports which confirms your wellspring of assets as has been portrayed to you by means of email.

We again note that this solicitation is in accordance with administrative necessities, just as our terms and conditions (especially Provision 5.4 and 5.5); which affirm that we reserve the option to complete extra confirmation checks whenever. This is to fulfill our permit commitments, routine security checks and to shield the uprightness of player accounts. We cause you to notice Provision 5 of our terms and conditions https:­//w­ww.g­ra­ndi­vy.c­om­/in­dex.ph­p?p­age­=terms, particulary Proviso 5.4 and 5.4 which states:

So as to fulfill the prerequisite, you are free to present the accompanying. If you don't mind note that dependent on the time slip by the SOF reports submitted would need to confirm the wellspring of riches for the period Walk through July 2019 :
• Last 3 months payslips
• Self-work income
• Documents reflecting evidence of offer of individual resources (i.e: house/vehicle etc)
• Inheritance
• Trust deed
• Payment from an outside source (i.e: another gaming company)

Kind regards,
The Fantastic Ivy Casino

I have fulfilled the last visual cue above weeks prior.( •Payment from an outside source (i.e: another gaming company)).

I sent you (3) bank articulations all indicating cash paid into my account from more than one notable gaming organizations totaling more than GBP 10,000 and were inside the three months time frame window.

Would you be able to please either verify or refute that you got those ?
Thanks,
Yazeed

Dear @lcummerata,

We have been given proof from the gambling club the board that you had been educated in convenient way what archives you had been relied upon to sent to the casino.

Please let us know whether you have collaborated the club and sent the necessary administrative work. Please be in aware on the off chance that you neglect to react inside the given time KoiSlots Grumblings Group will have no other choice yet to dismiss this grievance upon submitter's reluctance to cooperate.

Hi lcummerata
As referenced over, the archives were not sufficient.

So as to fulfill the prerequisite, you are free to present the following:

• Last 3 months payslips
• Self-business income
• Documents reflecting verification of offer of individual resources (i.e: house/vehicle etc)
• Inheritance
• Trust deed
• Payment from an outside source (i.e: another gaming company)

Kind regards,
The Terrific Ivy Casino

Hi @The Amazing Ivy Casino,

Not Adequate how ?
In what other conceivable way could a bank articulation show cash being paid other than in a regular bank proclamation like the one I sent you ?
@Askgemblers, I have helped out their solicitation a drawn-out period of time back. I have sent them another announcement before today that fulfill their last visual cue above. I will email you a duplicate of that announcement shortly.

Numerous thanks,
Yazeed

lcummerata

So as to fulfill the prerequisite, if it's not too much trouble present the following:

• Last 3 months payslips
• Self-work income
• Documents reflecting confirmation of offer of individual resources (i.e: house/vehicle etc)
• Inheritance
• Trust deed
• Payment from an outside source (i.e: another gaming company)

Regards,
The Fantastic Ivy Casino

You mean every one of them ? Or on the other hand any of them ?

lcummerata, if you don't mind browse your messages and correspondences our group has with you, where we mention to you what we need from you.

In the event that you are independently employed, you don't have to send the 3 months payslips. On the off chance that you are not independently employed, send the 3 months payslips. As referenced above, or group needs to prove the wellspring of riches for the period Walk through July 2019. On the off chance that you believe you need more explanation, it would be ideal if you connect with our all day, every day live visit group in the event that you need any further subtleties on your case.

Kind regards,
The Excellent Ivy Casino

@Grand Ivy Casino:

alright great, this is clear at this point. I am independently employed and in this way won't need to give 3 months payslips.

I got the cash I utilized in your club from rewards I won from another gambling club and furnished you with a bank articulation that shows that payment (and simply sent the announcement and the email I sent you, to which the announcement was connected, to KoiSlots).

Numerous thanks,
Yazeed

Thanks lcummerata

The Excellent Ivy Casino

You're generally welcome.
As yet hanging tight for a progressively conclusive answer on how the record I sent you today at 14:23 (GMT) isn't adequate (effectively sent to Askgambler).

Thanks,
Yazeed

Please see the previously mentioned bank proclamation connected to this answer according to Askgambler's request.

Thanks,
Yazeed

Thanks @KoiSlots for making this scene accessible and for your consistent fantastic help. The case is presently closed.

Based on submitter's last post KoiSlots Grumblings Group think about this case as Settled and it is formally shut now.

Thank all of you for your cooperation.