Tangiers Casino - Still haven't got my $397 withdrawal
User: Nicola Schroeder, Disputed casino: Tangiers Casino, Status: RESOLVED, Amount: 397 $, Published: 05.04.2019
Hi,
I have mentioned a withdrawal for $397 on fifteenth Walk 2019 at Tangiers Gambling club. It was really my second solicitation for a similar payment after 1week holding up from the first solicitation. They revealed to me it was dropped because of they hadn't got my bank detail. Nobody from the help group disclosed to me that I expected to submit it myself when I asked for an assistance for what valid reason it isn't endorsed at this point. One of the help part (inconsiderate) was simply continue saying it's in the terms and condition I should see that. At the point when I was addressing why nobody revealed to me when I requested an assistance, she was continue saying it was in the terms of condition and nothing amiss with their help group.
After I presented the mentioned bank detail, they affirmed it on 21st of Spring. It is more than 10days now, I despite everything haven't got my payment yet. They were stating it is moderate since it's my first withdrawal, yet I have never encountered this long from other online gambling clubs. I'd prefer to get back my cash that I've mentioned for withdrawal.
Could you help me to illuminate this issue?
Thank you.
Comments
05.04.2019
Tangiers Casino
Hello,
We trust this message discovers you well.
Please note that your withdrawal demand has just been endorsed when the financial data was included record. If you don't mind give us a Bank Explanation by means of email to accounting@tangierscasino.com , the Accounting group will investigate it and will hit you up with a report on the payment when possible.
Thank you for your understanding, we are anticipating got notification from you.
Kind regards,
The Tangiers Club Team
05.04.2019
Nicola Schroeder
Hi,
Thank you for the brief reply.
I have sent you an email a few seconds ago with the mentioned bank statemnet, period from tenth Walk to fourth April today.
Please get in touch with me in the event that you need anything else.
Thank you.
Regards
06.04.2019
Nicola Schroeder
Hi,
Thank you for the answer to my email.
according to we talked about, I will hold up until next Monday. On the off chance that the payment is still not in my financial balance, will tell you as you stated, yet I will revive this protest until the issue is solved.
Thank you.
Regards
07.04.2019
Tangiers Casino
Hello,
We trust this message discovers you well.
Please note that the Accounting division will stay in contact with you by means of email so you are constantly refreshed on the status of the transaction.
We apologize for the postpone and value your assistance and persistence.
Kind regards,
The Tangiers Gambling club Team
09.04.2019
Nicola Schroeder
Hi,
thank you for the reply.
I will hit you up once I got the payment tomorrow.
Regards
10.04.2019
Nicola Schroeder
Hi,
Please note the payment is still not in my bank account.
Regards,
10.04.2019
Tangiers Casino
Hello,
We trust this message discovers you well.
Please note that the Accounting group is investigating it. Meanwhile, the payment has been reissued today and the assets will arrive at your account in up to most extreme 7 business days.
We apologize for the postponement and we are at your full removal meanwhile for any additional data that you need.
Kind regards,
Tangiers Casino
10.04.2019
Nicola Schroeder
Hi,
Are you joking with me?
on 04th Apr, you said it would be into my account by Monday which expected to be today. What's more, it was the second wait.
Now you're stating it was given today. So it implies you didn't gave the reserve until now?
You are extremely amateurish and un unwavering company.
So what now? hold up another 7days?
absurd. give me back my money.
10.04.2019
Tangiers Casino
Hello,
We trust this message discovers you well.
Please note that the payment has been affirmed when the financial data was included document. The Accounting group has researched the deferral and confirmed that since the assets didn't contact you by today, the exchange didn't experience. This is the motivation behind why the payment has been re-given today. It would be ideal if you note that the assets will arrive at your account in up to most extreme 7 business days.
We apologize for the postpone and value your assistance and tolerance.
Kind regards,
The Tangiers Gambling club team
11.04.2019
Nicola Schroeder
Hi,
I will hit you up when I got the payment back.
Thank you.
Regards,
13.04.2019
Nicola Schroeder
Hi,
the payment is still not in account yet.
Regards,
14.04.2019
Tangiers Casino
Hello,
We trust this message discovers you well.
Please note that the payment will reach in up to most extreme 7 business days from the reissue date. We apologize for any burden caused, it would be ideal if you affirm once you get the assets.
Should you need any assistance or have any inquiries concerning your account meanwhile, kindly don't stop for a second to let us know.
Kind regards,
The Tangiers Club team
14.04.2019
KoiSlots
Dear @Nicola Schroeder,
Please affirm if the issue has been settled. Please be in aware on the off chance that you neglect to react inside the given time period we will think about your issue as settled and your grievance will be shut accordingly.
Thank you for your cooperation.