Syndicate Casino - Not paying my rewards of $2,456, obstructed my account following fourteen days of pausing
User: Sage, Disputed casino: Syndicate Casino, Status: RESOLVED, Amount: 2456.15 $, Published: 13.07.2019
At first when I pull back my rewards of $2,456 they requested that I submit 3 things to demonstrate my identity.
And I followed everthing they requested. In any case, presently they even hindered my account.
And all my instant messages were being overlooked. Why they do this to us.i
I am so worried at this phase as I utilized a large portion of my cash on pokies.
Comments
14.07.2019
Syndicate Casino
Hello,
You were mentioned to send a selfie holding your ID for security purposes and you continued sending simply superfluous pictures.
Subsequently your account was obstructed by the security system for dubious action and neglecting to check yourself.
Once you send required above picture your account will be checked and opened,
Hanging tight for you to finish KYC confirmation.
Thank you for cooperation.
16.07.2019
Syndicate Casino
Hello all.
with respect to another superfluous picture we got from the player:
Such pictures don't satisfy guideline confirmation practices.
The client must take an independent photograph of an ID record, the photograph ought to be brilliant and clear. Rather, the client edited it out of a screen capture, which enormously diminished the nature of the image and made the subtleties mixed up and blurry.
Furthermore, the selfie itself resembles a trimmed picture of someone's screen.
We can't be sure that the photograph wasn't downloaded from the open sources, wasn't taken and for sure has a place with the said person.
Thus, we demand the client to give two separate photographs, not screen captures or trimmed pictures. These must be a shading photograph quality image of a government provided ID, and, a different selfie of the client holding his ID.
18.07.2019
Sage
Hi all,
All the prerequisites ghat you have approached me for were completely submitted right now.
Would you be able to please exhort when I will get my payment as I am sitting tight for 3 weeks now?
Respects,
Ronald
19.07.2019
Sage
Hi all,
Would anyone be able to exhort what's going on with my protest? Furthermore, if it's not too much trouble informed me as to whether you got the selfie that I have sent an hour prior?
Regards,
Sage
21.07.2019
Syndicate Casino
Please send those record by means of email so Hazard office can check it for probability.
22.07.2019
Sage
As per mentioned by Syndicate Gambling club to send the records of my photographs by email is totally done and sent as we talk on 09.07.2019 at 16:05.
Expectation this settled this issue and we as a whole can proceed onward.
Respects,
Sage
22.07.2019
Syndicate Casino
Please browse your email and keep in contact with client service, you will be informed with further actions.
22.07.2019
Sage
Hi Syndicate Casino,
I will be pausing and will be in contact with you for any correspondence in regards to this issue.
Respects,
Sage
22.07.2019
Syndicate Casino
You have been told in the email about further activities, your ongoing archives are not relevant.
25.07.2019
KoiSlots
Dear @Sage,
Please let us know whether you have participated the club and sent the necessary desk work. Please be in aware in the event that you neglect to react inside the given time KoiSlots Grumblings Group will have no other choice however to dismiss this protest upon submitter's reluctance to cooperate.
25.07.2019
Sage
Hi AskGambler,
I have been participating to Syndicate Club from the beginning I guarantee my rewards, we are simply going in circle and they were stating what I send them are insignificant.
They solicited me to aend the document from my photographs through email which I did. How might it be insignificant what I posted here is a similar what I have sent them through email.
Please prompt for what reason is the document irrelevant?
25.07.2019
Sage
Hi all,
See appended record of my photographs that club requested that I send through email. I am posting it once more. What else should I do to get my winnings?
Please exhort asap.
Regards,
Sage
26.07.2019
Syndicate Casino
Hello, dear network,
Shockingly, we can not post here any private data just as photographs, KoiSlots was informed and messaged another phony endeavor to make selfie, it was an image taken from the PC, not a camera taken selfie.
So as to make things understood and passage we have mentioned from player to make a genuine selfie with ID and paper expressed date and club name, at last we have not gotten anything obviously yet same PC picture.
Additionally, this player was doing whatever it takes not to his own account however to some organization certifications and this is carefully precluded by AML.
Note to all, Syndicate Gambling club has zero resilience to any individual who is attempting to send insignificant or counterfeit reports or penetrate AML strategies.
Player has disregarded Terms and Conditions 3.3.5
".... - in the event that you don't or can't furnish us with such data inside 14 days or such data isn't good, we may bolt or confine your Part Account and any profits, stores, rewards or rewards which you have picked up or accumulated will be held by Syndicate.casino, since you have neglected to pass the KYC procedure."
This is our last note to this grumbling and we requesting that the KoiSlots close it,
27.07.2019
Sage
Hi all,
This will be the nth time I will send my genuine selfie (I am exceptionally authentic). What's more, ideally this opportunity to get my rewards asap.
Thank you in advance.
Regards,
Sage
27.07.2019
Sage
Hi Syndicate Casino,
Sent my record of photographs twice just in the event that you're not fulfilled of the other document that I have sent past to this response.
Regards,
Sage
28.07.2019
Syndicate Casino
Thank you, at last, in right around 3 weeks you could send a not too bad selfie.
Please login and pull back your parity, it would be ideal if you note it is carefully denied to pull back to outsider accounts.
29.07.2019
Sage
Hi there,
I pull back my rewards like what gambling club requested that I do however why it continue dismissing my withdrawal (see appended screenshot).
I don't know what is new with my rewards extremely, after I have done all the procees.
Respects,
Boino14
30.07.2019
Syndicate Casino
Hello, kindly quit lying and damaging T&C.
You have been told to pull back to your own account yet NOT to some other outsider.
Client service messaged and called you and clarified everything in subtleties.
Note to all !
If this player will attempt to demand withdrawal again to any outsider his account will be blocked for all time and rewards void.
30.07.2019
Sage
Syndicate Casino,
Quit blaming me for lying. I never lied from the beginning I asserted my rewards and up to now I haven't got it.
Whatever demand you asked me I constantly attempted my best to satisfy it.
Now I pull back my triumphant to be send to my personnal account and NOT the outsider which I was told.
For me utilizing the outsider is still alright to utilize on the grounds that we trust them.
Would you be able to please exhort when my triumphant has been deposited?
30.07.2019
KoiSlots
Dear @Sage,
KoiSlots Grievances Group has been given enough data and proof for benefit Syndicate Gambling club the board in respects of this grumbling to affirm club's explanation that you requested the withdrawal to be paid out to the outsider. If it's not too much trouble be educated that gambling club's withdrawal arrangement and T&C must be followed through.
Dear Syndicate Casino,
Please let us know whether there's some report in regards to this case since player obviously affirmed that now he has utilized his own account so as to get the withdrawal in question.
31.07.2019
Syndicate Casino
Hello, community!
The withdrawal was handled to an individual financial balance.
Player will get the sum inside 3-5 business days as worldwide bank transfer.
31.07.2019
KoiSlots
Dear @Sage,
Please affirm if the issue has been settled. Be in aware in the event that you neglect to react inside the given time allotment we will think about your issue as settled and your grumbling will be shut as needs be. It would be ideal if you remember that according to the AGCCS expressions giving updates in an auspicious way is an unquestionable requirement.
Thank you for your cooperation.
31.07.2019
Sage
Hi all,
It is extraordinary to hear that there's an outcome with respect to this issue.
This answer of mine is to affirmed that I read all the message you sent today.
It was referenced that the rewards will be in my own financial balance inside 3-5 business working days.
So the rewards could be in my financial balance by Monday or Wednesday.
I won't state that the issue is resolve right now until I see the cash in my account by Monday-Wednesday. I think what I said here is reasonable enough.
I will affirm to everybody when this issue is resolve as referenced previously.
Respects,
Sage
03.08.2019
Syndicate Casino
Hello,
The proof was sent to KoiSlots as evidence of payment.
03.08.2019
Sage
Hi all,
Like I referenced from past email, I will affirm if the issue have been settled when I recieved the payment in my own bank account.
Starting today Monday 22.07.2019 I can't perceive any cash that has been kept at this point from Syndicate Casino.
04.08.2019
Syndicate Casino
We will be sitting tight for your affirmation then
04.08.2019
Sage
Hi all,
Fyi, only an update information for everybody. It is Tueasday in here and it is 01:0 am
And starting at now there is no cash that were kept by Syndicate Club into my own bank account.
Regards,
Sage
05.08.2019
Syndicate Casino
Thank you for the update, we have sent a solicitation to the payment supplier to twofold check as well.
05.08.2019
Sage
Hi all,
Yaaay at last I got my rewards.
Now I can affirmed that this epic issue be has been settled.
We can proceeded onward! What an encounter I had asserting my rewards!
Bye for now!
05.08.2019
KoiSlots
Based on submitter's last post KoiSlots Grievances Group think about this case as Settled and it is authoritatively shut now.
Thank all of you for your cooperation.