Slots.Lv Casino - Rewards seized and account bolted
User: Marcella McGlynn, Disputed casino: Slots.Lv Casino, Status: RESOLVED, Amount: 4969 $, Published: 07.04.2019
Hi, my name is Cassaundra < individual information expelled >
My Slots.Lv gambling club client is my email address.
I opened my club account this year ( end of Jan) and sent my reports to become verified.
I gotten an email affirmation back that I'm checked. If it's not too much trouble audit the email they answered :
On Thu, Jan 31, 2019 at 11:41 AM Slots.lv Client care wrote:
Hi Cassaundra,
Thanks for your reply.
Thanks for submitting you data, the account is verified.
Should you need further support, if you don't mind don't hesitate to contact us.
Have an incredible day,
Customer Service
Slots.lv
service@slots.lv
For the initial 2 months I made stores couple times each week however continued losing again and again.
This month ( on Spring) I at last lucked out and won .
I observed the principles and met the extra terms. My all out success = $4969.
I made the main withdrawal from the clerk and held back to be paid.
I got the accompanying auto email :
Thank you for your withdrawal demand dated Marry, Feb 27, 2019 for the measure of $ 2500.00. Your Withdrawal Reference Number is 320837616.
Your withdrawal will be checked on in around 72 hours. All withdrawals are assessed in the request where they are gotten. On the off chance that your assets were created using a Maximum Cashout Reward, you can allude to the subtleties of the reward to decide the most extreme withdrawable sum. If it's not too much trouble survey the messages in your slots.lv account for any updates identifying with your withdrawal request.
Slots.lv Client Service
service@slots.lv
1-855-446-3770
Since I didn't get any react back , I reached them again through email and got the accompanying email :
Hi Cassaundra, Your account has been incidentally impaired after we discovered dubious movement in your account. Your account is right now under scrutiny. With the goal for us to proceed with our examination, we necessitate that you connect and email a bit of marked photograph recognizable proof. In the event that your recorded location is not quite the same as the location on your ID, we ask that you please incorporate a service charge no more seasoned than three (3) months old, indicating your name and full location. If you don't mind permit around 24-48 hours for us to process your documentation. When your documentation has been checked, an email warning will be sent to you with further directions. It would be ideal if you sweep and email the documentation to email gave underneath. Respects, Openings Gambling club verification@slots.lv 1-855-446-3770
Slots.lv Client Service
service@slots.lv
1-855-446-3770
I sent again my reports and continued trusting that their examination will be finished yet they didn't answer back to me and really disregarding me until now.
The bizarre piece of this club is that as long as I was losing my cash they were glad and acknowledged me as their Checked PLAYER
but when I had my first win they bolted my account and overlooking my messages to know when I will be paid.
ARE THEY CHEATING AND Ought to BE IN Boycotted Gambling clubs ???
I do trust you can help my case for me to be paid with my winnings.
Thanks for your assistance
Cassaundra
Comments
11.04.2019
Slots.Lv Casino
Hello Marcella McGlynn,
We apologize for any dissatisfaction this may have caused you.
I can affirm that one of our delegates from our Accounts Group sent you a message yesterday to connect with us by telephone so we can talk about the issue further. It would be ideal if you get in touch with us at your soonest comfort.
Regards,
Slots.lv Service
15.04.2019
KoiSlots
Dear @Marcella McGlynn,
Please let us know whether there's a report in regards to your continuous grumbling. Please be in mindful that you should answer inside the given 96-hours time allotment, in any case KoiSlots Grumblings Group will think about the case as Settled and it will be shut accordingly.
Thank you for your cooperation.
16.04.2019
Marcella McGlynn
Hi
I called the SLOTS.LV club last Sunday( directly in the wake of accepting their email), the individual I talked with said there is one sure individual I have to converse with, that individual wasn't in and was advised to get back to another day.
I called again yesterday (Tuesday) and by and by I've been approached to call another day.
( Im sure their records should give me calling and talking with a delegate on my the two endeavors)
I am requesting that you please not close the case and expand my reaction time for an additional 96 hours because of this postponement.
Thank you
17.04.2019
Marcella McGlynn
Hello KoiSlots Team
I called today again to Slots.Lv and talked with Andrew from the examination team.
After I've been checked via telephone ,
Andrew asked me a few inquiries more than 10-15 min.
The call got hung up once and I expected to call again to continue
talking with him until the discussion with every one of his inquiries were completed.
I've been posed about my store strategy, games I played and even very specific
inquiries regarding certain games, for example, roulette, openings and general games portrayal .
19.04.2019
KoiSlots
Dear Slots.Lv Casino,
Please let us know whether there's some report with respect to this case.
22.04.2019
Slots.Lv Casino
Hello Marcella McGlynn,
We are sorry to learn of any separation you had during the discussion you had with the agent that day.
An individual from our Accounts Group have connected with you by means of email to educate regarding updates to your present circumstance. Kindly get in touch with us as quickly as time permits so we can talk about further.
Regards,
Slots.lv Service
23.04.2019
KoiSlots
Dear @Marcella McGlynn,
Please let us know whether there's a report with respect to your progressing objection. Please be in mindful that you should answer inside the given 96-hours time span, in any case KoiSlots Grievances Group will think about the case as Settled and it will be shut accordingly.
Thank you for your cooperation.
25.04.2019
Marcella McGlynn
Hello,
I got another email , after my last discussion with Slot.Lv , with a solicitation to call them again
however they were out of working hours when I attempted calling.
I will call again and will educate about their last decision
Kindly don't close this grumbling yet and expand it for another 96 hour
Thank you
28.04.2019
Slots.Lv Casino
Hello Marcella McGlynn,
We still can't seem to get contact from you about this circumstance. Our Accounts Group are accessible to accept your call and in the event that you would lean toward they contact you, if you don't mind furnish us with a period and number that best suits your needs.
We anticipate talking with you.
Regards,
Slots.lv Service
29.04.2019
Marcella McGlynn
Hello Slots.Lv Group
Sorry about the delay
I'm away since I broadened the occasion excursion days
I will call you as before long I'm back
Should I request to talk again with Andrew?
Thanks
30.04.2019
Marcella McGlynn
Hello
I just got off the telephone with slots.lv client sevice team.
They revived my account, in the wake of affirming my data , and permitted me to pull back first $2500 to my wallet
They approached me to trust that 72 hours will process my first withdrawal and afterward contact
them again to revive my account only for the second withdrawal
02.05.2019
Slots.Lv Casino
Hello Marcella McGlynn,
We see that the payout was mentioned on April 24th it's still at present inside our estimated survey time frame.
Once it has been handled, you'll get an email and three days from that point onward, you may get in touch with us to demand another withdrawal.
Regards,
Slots.lv Service
05.05.2019
Marcella McGlynn
Hello,
Much obliged for your update
I can affirm I got the primary withdrawal payment to my wallet
I will contact tommorow morning again SlotsLV client care team
to present the second and last withdrawal
08.05.2019
Slots.Lv Casino
Hi Marcella McGlynn,
We see that you mentioned another payout on April 29th it's still under our audit time frame.
Once affirmed you'll get it in around 15 minutes.
Regards,
Slots.lv Service
09.05.2019
Marcella McGlynn
Hello
I affirm my last and last withdrawal was prepared to my wallet couple hour back by Slots.Lv
Dear KoiSlots Supervisor and Team
I wish to thank you for your assistance on this matter
and with your help for me to be completely paid with my winnings
I appriciate it very much
You may now close this complaint
09.05.2019
KoiSlots
Based on submitter's last post KoiSlots Objections Group think about this case as Settled and it is formally shut now.
Thank all of you for your cooperation.