SlotJoint Casino - Slowing down account check and payment
User: savannah.marks, Disputed casino: SlotJoint Casino, Status: RESOLVED, Amount: 1100 €, Published: 30.05.2019
On the twentieth og may I pull back €2000. I contact client care to ask what records they require.
Customer administration answer on the twentieth " Clara 08:10:56 pm Hi, congrats on your success. If you don't mind sit tight for the Check email to be sent to you inside 24 hours. :)"
As I have done this previously, I send it what I accept they need. On the 24 I get in touch with them once more, getting some information about the confirmation procedure, as I see they have not checked the docs I have sent in. I am informed that client support will "ping" the check group. Now I have dropped withdrawal and lost €900. I pull back now €1100.
Now it is the 27th and as yet nothing. No "Confirmation mail", no checking the archives, no cash. All I get from client assistance is that they will "ping" the confirmation team.
Comments
30.05.2019
savannah.marks
Today I got my account confirmed AND I got my €1100 rewards, so Case Closed!
It took 8 days - excessively long - however SlotJoint paid me now.
30.05.2019
KoiSlots
Based on submitter's last post KoiSlots Protests Group think about this case as Settled and it is formally shut now.
Thank all of you for your cooperation.