Royal Panda Casino - Still not handling £600 payment following 10 days of pausing

Dear Aric Von

We're sorry to learn that your ongoing involvement in Illustrious Panda hasn't met your expectations.

We comprehend your interests and we'd prefer to guarantee you that we treat your case truly.
We process all withdrawals inside 24 hours, your withdrawal was handled and finished at our end on the eleventh May. When the withdrawal has been handled from our side, it might take from 1 to 5 working days for assets to be credited to your financial balance. Lamentably, because of reasons free from us, this time was delayed. We have additionally given you with ARN numbers which would assist your save money with tracing the exchanges. We were sorry to learn those were of no assistance for you.

We'd prefer to guarantee you that we're doing our most extreme to illuminate the issue for you, and our staff will hit you up when there's an update in your case.

in the event of any inquiries, never dither to contact our client care by means of talk, telephone or email-we're constantly glad to help.

Kind regards,

Regal Panda.

I comprehend individuals who work in client care are just carrying out their responsibilities yet addressing somebody today named Annie has referenced that larger part of clients who gave withdrawals a shot the eleventh are confronting a similar issue. I have not gotten the assets. You have given arn which in the Uk banks don't utilize. I have plainly checked that I have not gotten assets by sending my accounts state-of-the-art. Today is the tenth working day!! This is anything but a self assistance association where I ought to follow my cash and where it has been lost or did somebody from your group send it to an inappropriate spot? On the off chance that individuals face this on the primary condition the trust limit will be 0 and nobody will inevitably utilize your administration. Nothing has settled until I see that cash in my account, straightforward and easy!!

Dear Aric Von,

We're in steady contact with our payments supplier who is exploring your case and we're giving a valiant effort to assist them with closing their examination as quickly as time permits. We've been advised that imparting the ARNs to you can accelerate the procedure and we'd prefer to thank you for checking them with your bank.
Albeit uncommon, circumstances like this can occur as every exchange is extraordinary. If it's not too much trouble recollect that once the payment is prepared from our side, it needs to adhere to different procedures, (for example, payments supplier, banks) before the assets contact you.
Thank you for your continuous persistence and by and by please acknowledge our expressions of remorse for any burden caused.
Kind regards,

Regal Panda.

I comprehend you are utilizing an outer bank to send reserves however then you should evacuate the area that says 1-5 working days since you have not met your necessities. Today is the eleventh working day that is barring ends of the week. This is completely a joke with no conclusion to any grievances. It resembles having a help and accusing the bank you use, this is your business and the bank doesn't claim partakes in your business. I have addressed the bank again today and they said they haven't got nothing or there is no squares or any issues from our side. I have not gotten anything and this case has not been settled until I see the cash in my account. I am trusting nobody faces this issue. Simply sort it out as your a multi million pounds organization situated in Malta, these are little issues and limited quantities. I am happy we are utilizing this stage since we do get disregarded when we call or ask you folks anything!!! I simply need my cash, exceptionally basic. I don't rehash anything is settled until I have my money!!!

Dear Aric Von,

Thank you for returning to us.

Once the withdrawal has been prepared from our side, it as a rule takes 1-5 working days for assets to arrive at the ledger. We comprehend your interests and we apologize for the postponement, by the by, it's brought about by the reasons that we have no impact on.

We're despite everything hanging tight for the update from our payments supplier, who is exploring your case.
We'd prefer to guarantee you that we'll get in touch with you when we've been given their findings.

We apologize for any bother caused.

Kind regards,

Regal Panda.

Dear Aric Von,

Thank you for your progressing tolerance while we were exploring the issue. We'd prefer to illuminate you that because of a minor specialized issue our payments supplier handled the assets with a slight deferral, that is on 27.05.

It implies that you ought to get the assets before the finish of the 03.06.2019 at the most recent.
We sympathetically approach you for somewhat more persistence and to tell us before the finish of the 03.06.2019 in the event that you've gotten the funds.

Please let us by and by apologize for any burden caused.

Kind regards,

Illustrious Panda.

Finally the payment has come in. Much thanks to you KoiSlots. I will never be utilizing imperial panda until the end of time. Good karma to all individuals looking out for their cash which I got in 12-15 working days not 1-5. Thanks

Based on submitter's last post KoiSlots Grievances Group think about this case as Settled and it is formally shut now.

Thank all of you for your cooperation.