Rizk Casino - Withdrawal acknowledged, yet never paid

Hello and great day Hassan Cremin,

I am sorry to learn about your missing withdrawal and the absence of correspondence about it.

We have had a few issues with Norwegian withdrawals during May and parts of June yet we're refocusing and most players missing something has been credited or will be credited soon.

I will be glad to assist you with setting everything straight asap so in the event that you give me your First and Last name, Email address, Date of Birth and Place of residence I can gaze this upward for you and get in contact with our payments group immediately.
I am upset for how this was taken care of and once I show signs of improvement comprehension of your circumstance I will have the option to check whether there is anything further we can do here.

Have an incredible Friday until we talk again and take care.

Best regards,
Oscar
Rizk.com

Thank you for the fast answer.
Please give me your email-adress, so I can advance these details.

Hello and great day,

A debt of gratitude is in order for your reply.

Send an email to help no@rizk.com and give your subtleties there, or send the email from the email associated with your Rizk account. Incorporate that the email is to be taken care of by Oscar and that it is with respect to a KoiSlots complaint.

Best regards,
Oscar
Rizk.com

Email sent yesterday. No reaction. One more day has passed by. Shouldn't you pay attention to this case more than this?

Hello and great day Hassan Cremin,
I trust you've had a decent weekend.

An email ought to have been sent from help with more data about your withdrawal. The email will determine what turned out badly and what has been done from our side to ensure that the cash is on their way this time, it additionally indicates when they will show up.
We're upset for not fixing this sooner and for not having the option to maintain our ordinary 5 financial days withdrawal time. We have changed our payment supplier to a progressively steady and dependable one. I trust that you get some pleasant rewards later on with the goal that you get an opportunity to give it a shot.
I wish you a phenomenal Sunday and rest of the week now. Inform me as to whether there is whatever else I can accomplish for you.

Best regards,
Oscar
Rizk.com

Thanks for data and clarification.
Kindly don't let issues this way, take such a long time to determine. Keep in mind, that I reached talk support for a few days, before submitting a question through Ask players. The missing criticism could without much of a stretch be stayed away from, much sooner.

Hello and great day,

You're very greeting obviously and totally right.
I have requested that our staff experience your discussions with us to perceive how we could have maintained a strategic distance from such a protracted procedure as I feel it could have been taken a gander at and settled sooner.
Any withdrawal made later on ought to show up inside our 2 - 5 financial days exchange time. I do trust and accept that we'll have the option to maintain this exchange time going ahead.
Much obliged for your time and have a stunning week now.

Best regards,
Oscar
Rizk.com

Well, one more day has abandoned any cash. It is wednesday, and my bank is shut.
«...you will have the 3000Nok withdrawal on your account most recent on Wednesday before your bank closes.»

Hello and great day Hassan Cremin,

I am sorry to learn that the withdrawal hasn't showed up yet.
An email has been sent to you with exchange data. Would you be able to browse the email and on the off chance that the withdrawal has shown up now?

In the event that not, at that point let us know and we will explore this once more.
Best regards,¨
Oscar
Rizk.com

Hi. The 3.000,- NOK is as yet absent. What makes this considerably more abnormal, is that I made another withdrawal for 7.000,- NOK late on 24/6. These cash I got on my ledger yesterday...

I recommend that you return the 3.000,- to my player account, and afterward I can make another withdrawal.

Hello and great day Trondcel,

We're extremely sorry to learn that you have not yet gotten your assets.
We will examine this further as there shouldn't be any issue with the exchange the second time we sent it.

An email with guidance on how we can continue has been sent to you. If you don't mind hit us up on your most punctual accommodation and we will continue investigating this.

Have an incredible day up to that point and take care.

Best regards,
Oscar
Rizk.com

Dear @Hassan Cremin,

Please let us know whether there's a report with respect to your continuous grumbling. Be in aware on the off chance that you neglect to react inside the given time span we will think about your issue as settled and your grumbling will be shut as needs be. Kindly remember that according to the AGCCS expressions giving updates in a convenient way is a must.

Thank you for your cooperation.

Finally the cash has arrived.
Case shut, yet please settle such things simpler/quicker in the future...

Based on submitter's last post KoiSlots Grumblings Group think about this case as Settled and it is authoritatively shut now.

Thank all of you for your cooperation.