Rembrandt Casino - Purposely postponing my withdrawal to entice me to play and lose my rewards
User: Trent Simonis, Disputed casino: Rembrandt Casino, Status: RESOLVED, Amount: 1124.85 €, Published: 06.08.2019
On 15-07-2019 I mentioned a Payout on Rembrandtcasino in the wake of satisfying the betting prerequisite from a store I did likewise day.
The payout is 1124.85 EUR is as yet pending following 5 days. The payment tab on the site of Rembrandtcasino states that it will process withdrawal demands inside 48 hours. I have messaged each and every bit of proof their help has mentioned when I got their mail.
Now, three days straight i've had no reaction from their help, and their live visit (which is rarely on the web) continues attempting to advance me to a similar email I've been assaulting with sends already.
It feels like they are purposely deferring my withdrawal trying to draw me into playing my rewards and losing it.
They have just did likewise with a previous withdrawal I had, and I got bulldozed. Losing every one of my rewards and having to redeposit.
Right now it is fundamentally the equivalent. I get innumerable of messages disclosing to me I should play on the webpage with x reward or y free twists however reacting to my messages or really checking the evidence I've sent days back is impossible.
They are playing a similar game they've been playing on others who've additionally documented protests on this site and it's genuinely disgusting
Comments
08.08.2019
Rembrandt Casino
Dear Player,
We can see that the payout solicitation of 1124.85 euro is your first withdrawal demand from us and consequently, including other interior elements, so as to process the solicitation we needed to initially finish the confirmation of your account.
Your check reports were first gotten on the seventeenth by our help group and since they didn't have every single vital archive, they have mentioned furthermore from you duplicates of your bank articulation and bank card. On the eighteenth they have accumulated the entire arrangement of KYC records which were transferred to your account so as to be analyzed by the lawful division.
This procedure isn't planned to cause you any problem yet to guarantee the wellbeing and security of all transactions.
The report confirmation system has finished effectively starting today 24.07.19 and your withdrawal demand is to be prepared in the up and coming 48 hours. We might want to apologize for the deferral in check which was caused because of high traffic in the legitimate department.
You will be additionally refreshed over email from our help group once the payout demand is processed.
With respect to the email you get from our end, they originate from the pamphlet you have bought in to and are naturally produced. You can withdraw from the bulletin by altering the settings on your account.
We likewise have the alternatives to set store, bet and time limits which can assist you with forestalling playing through your rewards as we see this is your anxiety. In your specific case, we would propose bet limit which will imperative you from playing over a given measure of cash. You can enact such cutoff points by reaching our help over email to suport@rembrandtcasino.com or live talk between 12:00 CET and 00:00 CET.
Let us know whether you have more inquiries/demands, we are glad to assist!
Best Regards,
Rembrandt Casino
10.08.2019
Trent Simonis
It has been 48 hrs and it is still pending...
11.08.2019
Trent Simonis
It is completely silly that my withdrawal is as yet pending after 12(!!!) days nothing has changed?
14.08.2019
Rembrandt Casino
Dear Player,
In the wake of finishing the check procedure effectively which incorporated an extra examination because of the choice of our legitimate office, we are presently glad to illuminate you that your withdrawal solicitation of 1124.85 euros has been endorsed. It will show up in 2 to 5 business days from the endorsement date contingent upon the handling time of your bank.
We apologize for the postponement in the preparing of your solicitation, in any case, we should guarantee the wellbeing and security all things considered and in this way the confirmation systems are unavoidable.
Best Regards,
Rembrandt Casino
14.08.2019
Trent Simonis
Dear Rembrandt Casino,
I can see that it has now changed to approved.
I will refresh when the cash is in my bank account.
Greetings,
Jordy
18.08.2019
KoiSlots
Dear @Trent Simonis,
Please make a point to refresh your issue in a convenient way and let the KoiSlots Grumblings Group know whether you got the payment. Be in aware on the off chance that you neglect to react inside the given time period we will think about your issue as settled and your objection will be shut likewise. If it's not too much trouble remember that according to the AGCCS expressions giving updates in an opportune way is a must.
Thank you for your cooperation.
18.08.2019
Trent Simonis
I haven't got my payment yet.
The status is aproved so it ought to be in my financial balance monday finally if rembrandtcasino sent it.
I Will refresh accordingly
20.08.2019
Trent Simonis
The cash is still not in my bank account.
It has been 3 weeks, please rembrandt..
21.08.2019
Rembrandt Casino
Dear Player,
according to the above given time allotments for universal bank moves, your payment move ought to reflect in your account by the end f the day today.
If you don't mind check with your bank and let us know whether you have any questions.
Best Regards,
Rembrandt Casino
24.08.2019
KoiSlots
Dear @Trent Simonis,
Please make a point to refresh your issue in an opportune way and let the KoiSlots Objections Group know whether you got the payment. Be in aware on the off chance that you neglect to react inside the given time allotment we will think about your issue as settled and your grumbling will be shut as needs be. If it's not too much trouble remember that according to the AGCCS expressions giving updates in an auspicious way is a must.
Thank you for your cooperation.