Redbet Casino - Slowing down on account check and €6,500 payments

Hello,

Redbet Client assistance - Ticket 1176926 (this is the reference number of all my Email correspondence with Redbet)

Email: < email expelled >

Beforehand i'd prefer to take note of that my account was at that point completely confirmed and that I had recently sent succesfull withrawals back to my Neteller account. On the 25th of August I was mentioned to send the accompanying documents:

-Self holding ID

-Verification of explicit stores, with Exchange ID's (these were paysafe card deposits)

-Confirmation of Neteller account ownership

I had sent these archives as needs be on the 25th of August. (See photograph 1 in connection) I got an update the following day where I was informed that the Paysafe card confirmation of stores were not acknowledged and that I needed to send new ones. I had bought these Paysafe cards from an online webshop 'www.beltegoed.nl'. (See photograph 2 in attachment)

On the 27th of August I had sent new reports through live talk and through Email (check photograph 3 in connection) so as to evidence that I had paid for the paysafe cards. I figured out how to send screen captures of my payment history on 'My paysafecard', where the stores to Redbet were recorded alongside the related exchange ID's which were being mentioned by Redbet. Additionally, I had likewise sent affirmation Messages which were sent to me by Email after I had bought these Paysafe cards, where the Sequential ID's could be discovered which were likewise related with the exchange ID's. I had likewise revealed to them that there are no 'confirmation of store' records accessible where you can consider my to be as I didn't require any account to buy these paysafe cards, I did likewise not have to give any close to home data so as to buy these paysafe cards.

To my insight, and out of past experience I realize that Redbet takes 1, or most extreme 2 days to check reports and to refresh their players with respect to their confirmation status. Nonetheless, my records were sent on the 27th of August, but then I have still not got any update or whatso-ever. Live talk workers are continually disclosing to me that 'my reports are with the important office' and 'that they're despite everything being checked' and that I need to 'hang tight for an update' (See photograph 4 in attachment).

Their pardon is that they're occupied and that they are in this way encountering delays ( see photograph 4 in connection). I don't trust them. It is profoundly far-fetched that it can require some investment just to check records. As of now my archives are 'being checked' for 10 days and no one is connecting with me. I had sent different Messages and practically none of them are being answered to. At this moment I am beginning to stress that nothing is being done to my account and that they're simply slowing down me for reasons unknown. I have 6500 euro's pending withdrawals which were not sent back yet to my Neteller account.

I trust that my protest can get accepted.

With kind regards,

Niels < family name evacuated >