QueenVegas Casino - No help in settling €10 reward issue
User: stanton.geo, Disputed casino: QueenVegas Casino, Status: RESOLVED, Amount: 10 €, Published: 22.06.2019
best ask card sharks support,
for a few days now we are ignorred as you would state by the gambling club after contact for a store reward that didn't add to the account after the store. via mail we recieved the queenob1 store that would offer us a 100% reward and 50 twists on pink elephant opening for a €10 euro store with the queenob1 code. we squeezed guarantee reward in the catch via the post office offer and were diverted to a gambling club page that is again shows the offer and expected to squeeze guarantee on that page to be diverted again to the club landing page where we joined. we made the store and with it filled in the code for the reward. what's more, was acknowledged with no mistake. be that as it may, after the store just the store was in the account without the reward. immediatly we found the help catch to make reference to this however at that point and each other time we attempted talk isn't availeble so we left various disconnected messages from inside the club when signed in. we got some reaction yet just to ask our own information in light of the fact that by one way or another they couldn't discover the account. what is realy a mistery to us in light of the fact that the mail they sent the answer to is the one used to join and we recieved the store confermation in. additionally we included all the individual information and even included screen captures from the account page. yet at the same time no assistance is offered however only a notice to the live talk that consistently is by all accounts unavaileble when we sign in to our account. we claimed a free 5 twists offer additionally and immediatly subsequent to playing the twists we recieved a mail and to attempt again to get any assistance or contact we answered to that mail and as yet nothing consequently or settled. we included however much information as could be expected so we trust you will get any reaction to determine the issue before we choose to colse our account at the gambling club and document a club complain.
kevinh82nl
Comments
22.06.2019
stanton.geo
after we made our store with the code recieved via mail on 01-06-2019 we reached each day.
likewise we answered to the mail send to us for our own information yet with no answer what so ever.
the live help refered to in there mail is rarely on the web and when we utilize the alternative to leave a message from inside our account to the supposed disconnected help we just recieve an answer that the mail has not arrived at the gambling club suppport and is expressed as followed:
The beneficiary server didn't acknowledge our solicitations to interface. Learn more at https://support.google.com/mail/answer/7720 [offlinesupport.com 207.148.248.143: coordinated out]
our assessment to fix via the post office with the offer that it is one of the most elevated appraised gambling clubs is simply a joke.
butt one we positively can't snicker about.
10 days have past and the alleged all day, every day support ahs not done a solitary thing to offer us the assistance you may anticipate from help since that is exactly what they are there for. as they call attention to on there site themself.
23.06.2019
stanton.geo
10 days after the store any two sends to help a day later finaly half of the protest is taken consideration of.
today after one more mail with the declaration to repport them as a trick abruptly the club can reply.
the 100% extra has finaly been included as are the 50 twists on the thunderkick space pink elephants and for the postponement and make things right they included 20 twists ninja ace. so they say!!
yet the 50 twists on pink elephant are not there surprisingly more terrible is that the entire thunderkick supplier isn't shown on the casino
( in any event not for the netherlands to play).
again we are sitting tight for them to answer on that matter.
yet so far nothing positive to specify about the club so far.
you should think about the 20 additional twists as a positive yet for us it is only a next to no demonstration to fix a poor handeling of an individuals issue that has taken them 10 days and ought to be direclty included after the deposit.
and due to this all we simply had our most exceedingly awful gambling club experiance ever and couldn't appreciate a solitary second of our play. most likely on the grounds that nothing went as was told except for we didn't feel anything like playing a round of chance by any stretch of the imagination. (genuine belief ofcourse) yet at the same time fun was not something we had during the 4 minutes of playing with the store and the 7 minutes of playing with the 100% bonus.
bottomline is we wont recomment this gambling club to any player whatsoever and sugest to locate your fun elsewere. for us it would be leovegas as it is as of now for a long time of being member.
08.09.2019
KoiSlots
This grumbling has been revived according to QueenVegas Club solicitation and KoiSlots Objections Group might want to give it one more help out the two gatherings required into the contest coming to an acceptable resolution.
08.09.2019
QueenVegas Casino
Dear stanton.geo,
I trust you're doing great today. My name is Maz and I'm illustrative of QueenVegas.
Let me clarify what had occurred and why you haven't got the accompanying reward offer 100% reward and 50 twists on pink elephant. This offer was made selective for UK players which implies that the base store is 10GBP, not 10EUR... that was the motivation behind why you haven't got the offer when you deposited 10EUR( for this situation it is somewhat under 10GBP that is the reason)
Please let me know whether there was some other issue you where looking with stores or reward so I can tackle it and please let me know did you at long last got your reward offer, if not we will credit you physically. I might want to apologize for any deferral or any burden caused.
P.s. your username is: kevinh82nl is that right?
Please answer to my remark so we can tackle everything.
Anticipating hearing back from you!
Best Respects,
Maz
08.09.2019
KoiSlots
Dear @stanton.geo,
Please let us know whether there's a report with respect to your continuous protest. Be in aware on the off chance that you neglect to react inside the given time allotment we will think about your issue as settled and your grumbling will be shut as needs be. It would be ideal if you remember that according to the AGCCS expressions giving updates in an opportune way is a must.
Thank you for your cooperation.