PlayGrand Casino - Been requested archives that I've sent multiple times over, accepting copy messages from the gambling club with pardons for no payment
User: armstrong.lenore, Disputed casino: PlayGrand Casino, Status: RESOLVED, Amount: 2000 $, Published: 06.05.2019
I made a withdrawal of 2000 Canadian In February am as yet accepting similar messages requesting archives . I have sent 're reports I was requested. What's more, got an email expressing they weren't sufficiently clear and need the quick code. Well the record was as clear as archives get, the bank made me another explanation that they messaged to me so it was not only an examined duplicate so as to make it incomprehensible not to have the option to peruse and they send me a copy email that I additionally got in walk expressing they need another report with the quick code. I have sent each record all of ID and confirmation things, they have gotten the quick code o. 4 or 5 distinct archives now, and still subsequent to getting them again they state please permit 48 hours for the significant office to process it and hit me up . I don't get notification from them again for 8 days and by and by it's a copy email expressing to send a record. I don't comprehend I'm beginniN to feel as though they dont plan on paying me. I was A profoundly dynamic player that has saved thousands in this gambling club before there is no motivation behind why I ought to be treated with such dismissal and such.
Comments
06.05.2019
PlayGrand Casino
Hey Noodlez,
Sorry to learn about your issue. We certainly need to pay you, we need to pay every one of our players. I've investigated the issue with some more noteworthy detail and can see that we despite everything need the quick code for the financial balance or the bank address. This time might you be able to please email it into loyalty@playgrand.com and I will by and by ensure it is inspected with high need and have a committed account administrator talk you through anything we may need.
Regards,
Jack.
09.05.2019
armstrong.lenore
Not yet. It has not been settled no.
11.05.2019
PlayGrand Casino
Hi Noodlez,
Would you be able to please email into loyalty@playgrand.com so we can attempt to steam line this for you.
Regards,
Jack
11.05.2019
armstrong.lenore
I sent to loyalty@playgrand.com am still waiting.
11.05.2019
PlayGrand Casino
Hi Noodlez,
I can affirm that the most recent archives you sent in are adequate so as to process the withdrawal and it has now been sent to you.
Regards,
Jack.
11.05.2019
armstrong.lenore
Okay so I have gotten $462.97, would someone be able to please clarify how a $2000.00 Canadian dollar withdrawal transformed into $462.97... Is there additionally coming or what's this about...? Im somewhat confused.
12.05.2019
PlayGrand Casino
Hi Noodlez,
We just prepared your withdrawal yesterday, hence it won't be in your bank yet. That isn't a payment that PlayGrand has made to you, and may be from another gambling club? The withdrawal from PlayGrand ought to be in your bank one week from now permitting the typical handling time.
Regards,
Jack.
15.05.2019
KoiSlots
Dear @armstrong.lenore,
Please make a point to refresh your issue in an opportune way and let the KoiSlots Objections Group know whether you got the payment. Be in aware in the event that you neglect to react inside the given time span we will think about your issue as settled and your objection will be shut in like manner. It would be ideal if you remember that according to the AGCCS expressions giving updates in an opportune way is a must.
Thank you for your cooperation.