Planet 7 Casino - Payments postponed more than one month

I at present have three pull back solicitations at Planet 7, two of which are past the time span given in the ToS.

Request ID 10886708
Method Bitcoin
Amount $-1,150.03
Date 6/12/2019 8:19:50 PM

and

Request ID 10982368
Method Bitcoin
Amount $-550.21
Date 7/1/2019 3:32:33 AM

I sent in the entirety of the necessary records just as my crypto address following the first pull back was submitted. I have reached bolster a couple of times from that point forward, and each time they reveal to me that something is absent. This has been continuing for well longer than a month and my first solicitation is as yet pending. This is inadmissible. Would someone be able to please assist take with minding of this?