Planet 7 Casino - Discount not prepared, Withdrawals deferred and not found, horrendous client service
User: Nellie Pouros, Disputed casino: Planet 7 Casino, Status: RESOLVED, Amount: 505.86 $, Published: 16.05.2019
Hello,
My name is William < last name evacuated > and my username on Planet 7 is wzackeru. I am reaching support with various issues.
Issue 1: I have 2 pending withdrawals one on April second $100 check and one on April twelfth $150 direct store. I have joined both of these messages as screen shots as confirmation. After a few ineffective talks with underpins and my calls to the assistance line going to phone message with no response, I feel that something turned out badly on your folks end and I am not being educated regarding it. Not just have I had zero supportive reactions in the online talk, I have been separated and had individuals leave the visit after my inquiries have been left unanswered. I additionally have a withdrawal for $122 that is well out of the window for being paid (mentioned on Spring 24th endorsed on April seventeenth). I likewise have an affirmation email on April ninth that affirms The entirety of my documentation was gotten and completed.
Issue 2: On April eighteenth I attempted to deposit $50.00 into my account to utilize an advancement. Rather 500 dollars was charged and I quickly reached customer support. I let them realize this isn't right and that approximately $506 was expelled from my CC account. I was then informed that it would take fourteen days to get my refund back and that when the procedure was begun I would get an email to affirm this. All things considered, I never did and subsequently called my Visa organization and had the charge switched as misrepresentation, since that is the thing that it is. Not exclusively did I never get ANY of my 5 withdrawals, cash that was erroneously saved and ought to have never been in the gambling club was not come back to me despite the fact that I saw following playing a couple of little twists and revealed it. On April 28th I got a reaction saying that it was sent and inquiring as to whether I dropped my financial balance for pending withdrawals. The response to this is a resonating no, the card I use to store and account I use to get my cash are totally discrete. This is the email I gotten concerning the entirety of my issues:
Apr 29, 18:27 EDT
Dear Willian,
Thank you for your email.
After checking cautiously all the collaborations we saw that you referenced that you dropped your card? We might want to know whether this is precise on the grounds that we sent the discount to that card as we referenced we did.
We likewise might want to know whether you referenced about some other exchange is false with your bank as you did with the $500. The explanation your bank dropped the debate is on the grounds that the discount is standing out, however since you referenced you dropped the card, it probably won't contact you now since there is a bad situation for the cash. Would you be able to please affirm if the card was dropped or not?
After that we can continue with additional data, yet now we will require this data as quickly as time permits so we can check the following steps.
If you have some other inquiry kindly don't stop for a second to get in touch with us on email or with our client care group by means of visit for additional help, we are accessible 24/7.
Regards,
What is extremely intriguing here that as opposed to tending to any of my different inquiries you state the discount had been sent with no following or affirmation email as guaranteed. This is an issue on planet 7's end and the way that they are driving it towards me in this email is strange and unfounded.
Issue 3: I have not gotten any of my cash yet. I comprehend that global stores take some time however this is strange. There is no following affirmation, and basically the affirmation email with no sum appended with the withdrawal demand email. This at that point vanishes out of my planet 7 account once it is acknowledged or denied with zero path for me to follow it. Now I believe I will be compelled to make lawful move or at any rate open up to the world about the data I have and absence of data your organization appears to have a bounteous measure of. So here is the thing that I am asking for:
1. The $500 refund was dropped by my Visa. This won't/ought not be questioned by your organization as I am well inside my legitimate option to do so particularly since it is extortion and wasnt managed promptly by your organizations discount division. I didn't play with the cash and detailed it Promptly minutes after the store occurred. Much subsequent to addressing a rep I was uncomfortable with the procedure. I even sat tight seven days for an affirmation email and after rehashed bombed endeavors to arrive at client care through telephone to determine this with you all my solitary decision was to drop it on my end. Any kind of follow up from your organization to recover this cash (just to discount it back to me?) The other choice is if my cc organization denied my solicitation because of obstruction from planet 7 I might want the discount stored legitimately into my ledger on document joined by following and email refreshes. Let me get straight to the point I don't believe any consolations with out following information or semi day by day refreshes legitimately to me.
2. In the event that my two exchanges from April second and April twelfth are not found and recuperated I need ALL stores I made to be sent to me with an elective technique. As I have said before I needed to opposite and drop my Visa because of the lethargy of your help division other than sending me a similar snippet of data for the holding up period to get my assets. Let me get straight to the point, I have proof you got withdrawal demands, in the event that they just "vanished" at that point you all owe me the entirety of my cash back, I dont bet for the fancy odds and ends, I bet for an opportunity to duplicate my arrival, which as I would like to think is unthinkable with you site since it looks to be as delayed as conceivable in dispensing assets and keeping players in obscurity. In the event that I am not repaid reasonably for this mistake on your end I will open up to the world about realities and data. I additionally need these kept go into my account on document on the off chance that you can't find the withdrawal requests.
3. I need the entirety of my interests and questions tended to in a convenient manner. I need affirmation numbers, dates, sums, genuine names, genuine assistance, genuine Outcomes. I have been excessively understanding with hanging tight for cash I am owed from betting, yet from cash that was basically taken from me from your store center.
Rest guaranteed I will never under any circumstance bet on your site again. While I welcome the worry appeared for me by specific agents, they are to a great extent lethargic and unhelpful except if I am attempting to make a store, which all things considered it is by all accounts all hands on deck to get my cash. I am completely overwhelmed and baffled in the treatment I have gotten and consequently have kept careful documentation at all times. A portion of the things that have happened are not just unpardonable and wrong, they are illegal.
Since your mom organization is put together out of Costa Rica with respect to some flimsy licensure I am certain I am not the first to have these grumblings, nor will I be even near the last. I am searching for the proper thing to occur here and that's it. I would prefer not to overemphasize anything, I simply need what is legitimately mine and I need answers to questions that I have been getting stone walled on for a month at this point. Enough is enough.
Respectfully,
Comments
16.05.2019
KoiSlots
Dear @Nellie Pouros,
Please try to refresh your protest appropriately and explain the aggregate sum of the contested withdrawal demand/s.
Thanks for collaborating the KoiSlots Objections Team.
16.05.2019
Nellie Pouros
The aggregate sum is for $372 with the ones submitted, endorsed, as well as lost. On the off chance that they can not discover this I am mentioning that all cash I kept up to that date to play with is come back to me since I can't pull back any rewards from those dates since they "lost" my solicitations. I additionally have 2 pending for an aggregate of $296 that have not seen any movement.
20.05.2019
Planet 7 Casino
Hi William- -
I am sorry for the troubles you've been encountering with this.
I'm not in the workplace until later today, yet I didn't need your issue to lapse meanwhile. When I get in, I'll make certain to beware of your withdrawal and return with an update.
All the best,
Tawni
20.05.2019
Nellie Pouros
Tawni,
Thank you for your reaction. I simply need you to realize I have been reaching client assistance at regular intervals to get an update. I addressed a Mike R. today with respect to my express payment and he couldn't give me any data on any of my inquiries, other than forward my monetary data to the money office. Now of the two extra messages I have sent with all issues recorded above, I just find a solution/pardon concerning the discount and no of my different things. I'm thinking about whether there is somebody I can converse with (maybe an administrator?) who can really offer me a few responses. With the discount and all we are discussing $1k USD and I am making some hard memories managing the reaction time and obtrusive dismissal of my inquiries that don't have simple answers.
I have connected the reaction from client care above, reacting to basically the specific unique post I have left previously. The multiple times the main thing address is my discount and none of the payments I am owed. This is disappointing to state the least.
Anyway I will anticipate your reaction before seeking after whatever else. I am confident we will get this settled on here.
Thanks,
Will
22.05.2019
Nellie Pouros
Tawni,
It has now been two extra days with no reaction. I have again reached help twice. On the seventh I was told my express withdrawal was raised and to get a report on the eighth. On the eighth I was advised to inquire on the ninth. I will be straightforward, I don't accept any of your kin are effectively help me andI am at the purpose of making a move all alone. The way that you all can take my cash promptly however make me hold up half a month outside parameters for cash that I am owed (particularly the discount) is ludicrous. Indeed, even with reaching you I am seeing no change. This will be my last endeavor to determine this at this level, I will seek after lawful activity in the event that I am overlooked for a solitary day longer.
26.05.2019
KoiSlots
Dear Planet 7 Casino,
Please let us know whether there's some report in regards to this case.
26.05.2019
Nellie Pouros
Please be educated that client assistance presently won't help me since I opened a case on here. Tawni I'm not understanding why it is taking such a long time to react. Be that as it may, thank you for publically showing the absence of client care at Planet 7.
30.05.2019
Planet 7 Casino
Hi Will- -
In light of the fact that your issue is more entangled than most, I had your account hailed so all correspondence would stay between you and me- - this is the reason support declined to talk about this with you.
There are a couple of things I have to go over with you. To begin with, discounts through an outsider processor takes a considerable lot of time- - dislike returning something to a retail establishment and you discover the credit in a couple of days. With outsider processors, it's unmistakably progressively entangled and it can take as long as two months for the assets to contact you. Lamentably, there is nothing at all that can speed this along.
In view of this, truly, we sent the solicitation for discount on the $505.86, on April 18th.
Next, on the grounds that you've questioned the accuse of your charge card organization, you are currently viewed as a hazard by our gambling club gathering. All things considered, your withdrawals have been voided, yet the entirety of your stores have been sent for refunds:
Card finishing #0643 29.95 41725703 3/10/2019
Card finishing #0643 29.82 41724363 3/10/2019
Card finishing #0643 29.90 42004528 3/29/2019
Card finishing #0643 49.96 41923976 3/23/2019
Card finishing #8685 100.01 42264463 4/16/2019
Last, your account has been forever banned.
Tawni
30.05.2019
Nellie Pouros
That is great, the main issue presently is how would I get my assets? I have furnished your staff with my ledger data and have not gotten a dime. Since you guarantee I will get a discount for the entirety of my stores, how am I going to get these? It would be ideal if you advise.
Will
30.05.2019
Nellie Pouros
Not this is a pissing challenge either, yet simply needed to bring up that you as an agent of planet 7 assume 0 liability for the missing withdrawals and too much late payments. I'm certain that me assuming control over issues makes me a "chance", however as guidance later on accusing planet7's mix-ups and insufficiency for an outsider probably won't go over so well. If it's not too much trouble educate me with respect to how I will get my cash and I will leave the issue alone.
02.06.2019
Nellie Pouros
Tawni,
Please react to my inquiry above so we can put this issue to rest.
06.06.2019
Planet 7 Casino
Hi Will- -
I'm not sure what it is that you are asking me. I've just expressed that the discounts have been mentioned and I've recorded the cards that the assets are being discounted to.
Further, as I previously clarified, discounts in this kind of circumstance do will in general take a considerable measure of time (up to two months).
I trust this clarifies things clearer...
Tawni
08.06.2019
Nellie Pouros
Tawni,
As I have referenced to you and care staff that card is not, at this point dynamic. Hence the $500 discount and resulting discounts for my store should be sent to be in a bank wire or check structure. I have made this richly clear. Besides, 2 months to process? With the capacity to take my cash in seconds there must be a superior method to give players their money.
I might likewise want to by and by bring up that none of my inquiries regarding my missing withdrawals were replied. I am very much aware that you are restricting my account and despite the fact that I won the entirety of that cash no nonsense my solitary issue currently is getting my discount. If it's not too much trouble let me know how you might want to continue. You have both my bank and place of residence data, I would incline toward check since it appears your organization has issues with the bank wire. If it's not too much trouble advise me how this just as the underlying $500 dollars will be paid out to me and I never got this discount in light of the fact that your organization sent it to deactivated card.
Thank you,
Will
11.06.2019
KoiSlots
Dear Planet 7 Casino,
Please let us know whether there's some report with respect to this case.
15.06.2019
Planet 7 Casino
Hi Will- -
I've requested that our Payments Director survey this dependent on your last answer. When I hear once again from her, I'll return with answers.
Tawni
16.06.2019
Nellie Pouros
Thank you Tawni. I will anticipate your response.
Will
19.06.2019
Nellie Pouros
KoiSlots would you be able to please ask planet7 to react? I'm seeing the pattern of holding up until the last moment to react to my question.
Thanks
Will
23.06.2019
KoiSlots
Dear Planet 7 Casino,
Please let us know whether there's some report with respect to this case.
23.06.2019
Nellie Pouros
Tawni,
Likewise be exhorted that the $534 discount I never got was moved back to my account on PayPal, so notwithstanding the referenced exchanges, this one should be added to the rundown of cash you folks owe me back. I accept we are taking a gander at around 800 USD in total.
Thanks
Will
27.06.2019
Planet 7 Casino
Hi Will- -
I've spoken with our CFO and it was clarified that despite the fact that you may have shut accounts, the assets will at present go to the banks in question. The bank(s) will get in touch with you once they get the assets, either to give a check to you on their end, or if there is an extraordinary equalization, they will keep the assets. We completely can't give discounts by means of strategies other than what you used to store with.
Last, your PayPal card was not utilized for the $503 discount - this was the other card you'd used.
As I've expressed beforehand, discounts do take an all-inclusive timeframe, be that as it may, they have been started on our end.
Tawni
27.06.2019
Nellie Pouros
Okay, I will watch out for this. What's more, I checked with them and the underlying $503 discount did in truth come through to my paypal ace card. I will contact planet7 should I need any extra data. For the time being I feel we have settled this and am OK with shutting the case.
Thanks,
Will
01.07.2019
KoiSlots
KoiSlots Objections Group has recently expanded the reaction time period with an additional 96 hours trusting that Planet 7 Gambling club the board will before long hop in with a report on this complaint.
01.07.2019
KoiSlots
Based on submitter's last post KoiSlots Grumblings Group think about this case as Settled and it is formally shut now.
Thank all of you for your cooperation.