Mr.Bet Casino - Declined payment from birthday reward

Dear all,

Please be educated that on account of inside issues with the KoiSlots Club Grumblings Administration/AGCCS/system we are at present unfit to deal with your case likewise. We anticipate that the issues should be dealt with by Spring nineteenth and up to that point your case will stay with status 'Open'. Until further notification, KoiSlots Grievances Group is mercifully mentioning you to cease from further presenting on your objection. When AGCCS has returned to ordinary operational state, you will be educated immediately.

Please acknowledge our earnest expressions of remorse for all the burdens caused and thank you for understanding.

Hello toy.ashlee,
Thank you for raising your interests with us.
We apologize for the bothers caused. As per our specialized group the reward blessing was incidentally given to you by the system. We've educated you about this issue on 13.11.2018 by email:

"We apologize for any burdens, however our specialized group has educated us that as indicated by "Terms and Conditions" point 3.1.8, we maintain whatever authority is needed to announce a bet void, mostly or in full, on the off chance that we, at our own circumspection, consider it evident that there was a blunder, mix-up, misprint or specialized mistake on the compensation table, chances or software.

A specialized mistake happened and the extra was credited to you accidentally. That is the reason we can't pay the rewards that you won utilizing the bonus."

Lamentably, we can't pay the rewards you won utilizing the reward. If you don't mind remember that no saved assets were lost.

Dear all,

Please be educated that on account of inside issues with the KoiSlots Gambling club Grievances Administration/AGCCS/system we are as of now unfit to deal with your case in like manner. We anticipate that the issues should be taken care of by Spring nineteenth and up to that point your case will stay with status 'Open'. Until further notification, KoiSlots Grievances Group is mercifully mentioning you to abstain from further presenting on your grumbling. When AGCCS has returned to typical operational state, you will be educated immediately.

Please acknowledge our earnest conciliatory sentiments for all the burdens caused and thank you for understanding.

Dear all,

Please be educated that the inner issues we have been encountering with the KoiSlots Gambling club Grievances Administration/AGCCS/system have been effectively settled and it is currently back to ordinary operational state.

I might want to comprehend what my birthday present was assumed be if not that, and verification that what you are stating is true.

Dear toy.ashlee,
Lamentably, we can't give this data to you as we don't store the logs for such an extensive stretch of time. The email was sent to you directly after we found the specialized issue.

Right after you took close to 30 days to "find" that when I endeavored to money my rewards out better believe it.. So how is this going to proceed now?

Dear KoiSlots Support,
We told the client about the specialized issue directly after we found it on our side. The player hasn't reacted to our notification that caused us to accept he acknowledged the clarification. A half year later, the client is attempting to exploit a circumstance that has just been settled numerous months ago.
Since the case was settled, we see no further an incentive in proceeding with the examination in this situation.

Dear KoiSlots Support,

I asked their help about it after they sent the email and was not happy with the reaction, however as you can propably comprehend I didnt see a lot of point contending over it with the casino.

I didn't know about locales like these in those days, which is the reason im doing the grievance four months later.

Dear toy.ashlee,

To our lament, there's very little to be done after this time. You ought to have tended to your grumbling legitimately to us for survey in the event that you were not happy with past arrangement. In those days we could furnish you with more data, tragically, we don't store the blunders for so long, that is the reason our Terms & Conditions express that you have restricted time allotment to record a grumbling in regard to a withdrawal or a compensation:

3.3.6. For each your solicitation as well as protest regarding to any withdrawals or potentially pay, there is a constrained period, inside which such solicitation and additionally grievance ought to be sent to us. The impediment time frame is 14 schedule days.

Should you need any further support, kindly don't spare a moment to contact us.

Dear toy.ashlee,
Our client service group has connected with you affirming our goal to fulfill your solicitation for rewards. You're free to present a withdrawal on the website.
Please let us know whether you have any questions.

I am exceptionally glad to hear that you have arrived at this choice. I have made the withdrawal and gotten the cash so the case can be closed.

Thank you.

Based on submitter's last post KoiSlots Grumblings Group think about this case as Settled and it is formally shut now.

Thank all of you for your cooperation.