LeoVegas Casino - Declines to payout me store and check my account
User: jewell.von, Disputed casino: LeoVegas Casino, Status: RESOLVED, Amount: 4565 €, Published: 29.08.2019
I have been a client of Leovegas for a couple of years, arrived at high celebrity status in their steadfastness program, did a great deal of stores and withdrawals more than barely any years. As of late, I was not utilizing their administrations for quite a while and when returned, I went through check process once more, submited Reports ( bank proclamation and new ID) and my account was completely verified.
I made a store of 4550 eur and after an uneventful meeting at gambling club( won 15e, no reward taken, played Punto banco in gambling club) and mentioned a withdrawal. Previously, withdrawals were quick, so I need to visit to make it quicker, however been infromed they require evidence of address. I offered to send my bank articulation or past correspondance with bank, however client rep would not acknowledge it. They keep insiting that bank proclamation isn't worthy and approached me for service charges, which I don't have. I offered to give my financial history and correspondance be that as it may, they continue declining to acknowledge it.Customer rep - Nita, deceived me, when I requested that her email me a duplicate of the visit and would not get in touch with me with a chief. They will not acknowledge bank explanations, decline to payout my assets( 4565e), decline to permit me to close account and decline to acknowledge genuine financial reports, I offered banking articulations from an earlier time, print screens with my bank subtleties and different verifications of adress associated with my ledger, yet they request things I don't have.
Comments
30.08.2019
LeoVegas Casino
Hello jewell.von,
Thank you for reaching us.
I'm sorry to learn that you have been encountering a few troubles with checking your account. Sadly, due to GDPR I don't approach your account from here so as to look into this for you. I sympathetically ask that you send and email to support@leovegas.com and we will have the option to look into this and exhort accordingly.
Kindly let us know should you need any further help.
Have an incredible day!
30.08.2019
jewell.von
I as of now send email to that address. Made same focuses I did here. You are as yet declining to acknowledge my bank statements.
30.08.2019
LeoVegas Casino
Hello jewell.von,
Thank you for hitting us up.
For the situation that you have messaged us legitimately, we will react to you in like manner. As recently prompted, we don't approach any of the data so as to check or exhort from here I'm apprehensive.
Thank you!
30.08.2019
jewell.von
I sent you an email, you will not acknowledge my bank proclamations and re-confirm account. Kindly location that
30.08.2019
jewell.von
I additionally got an affirmed bank explanation today. For what reason would you despite everything will not acknowledge this?
30.08.2019
LeoVegas Casino
Hello jewell.von,
A debt of gratitude is in order for returning to us.
Lamentably, I can't remark on that as I can't see the report from here. If it's not too much trouble note that any such choice would be taken by the significant office in accordance with our permit requirements.
I would sympathetically encourage to present the report for preparing so the group can prompt accordingly.
Thank you.
30.08.2019
jewell.von
Leovegas finnaly admited they commit an error, and acknowledged my confirmed bank proclamation. Assets returned.
Case close
30.08.2019
KoiSlots
Based on submitter's last post KoiSlots Protests Group think about this case as Settled and it is authoritatively shut now.
Thank all of you for your cooperation.