LeoVegas Casino - Account bolted for over seven days without an explanation

User: prosacco.cordia, Disputed casino: LeoVegas Casino, Status: RESOLVED, Amount: 90000 kr, Published: 31.05.2019

Hello,

Last Thursday I have made a store of 1200 NOK to LeoVegas gambling club, I got reward 150% which I effectively bet playing Jimi Hendrix opening. After that I played more and thus I had 90k NOK on balance.
My account was locked.
I have sent ID, Selfie, passed telephone confirmation by their supervisor and sent extra records the requested.
After that they are not answering and during live visit correspondence they simply state that account was bolted because of Arbitrary Security Check and they don't have a clue when it will be restored.
I dont have some other LeoVegas Club accounts and I totally uninformed about the situation.
Please help me to determine it.

Thank you

Comments

03.06.2019
LeoVegas Casino

Hi prosacco.cordia,

Thank you for setting aside the effort to leave this review.

Right off the bat, I am grieved that you have been discontent with the check procedure.
Here at LeoVegas, we do expect documentation to be given by every single player sooner or later all through their gambling club relationship, this methodology isn't just there to guarantee our client's wellbeing and security but on the other hand is requested by our gaming permit supplier MGA & UKGC. On the off chance that we are not severe with our security arrangements and techniques, at that point issues can emerge and we would be held accountable

I am frustrated to hear that you are disappointed with the administration our operators offer. Our client support staff are prepared to the most elevated capacities and every one finishes complete preparing in both our gambling club and sportsbook just as client care aptitudes. I'm apprehensive, be that as it may, they can just offer the data which is accessible to them, on the off chance that your account is bolted for security reasons, at that point they would likewise have restricted data until the applicable office has finished the extra security checks.

Tragically, as this is an open gathering, I have been not able to find any account explicit data and along these lines I would ask you to mercifully send an email to support@leovegas.com from your enrolled email address and we will gladly investigate this for your benefit.
Your understanding is significantly refreshing.
Have a flawless day!

03.06.2019
KoiSlots

Dear LeoVegas Casino,

KoiSlots Grumblings Group might want to advise you that player's login subtleties could be found inside the notice email sent from our objections system. Be that as it may, to abstain from losing time we have recently sent these physically as a private message.

03.06.2019
LeoVegas Casino

Hey Ask Gamblers,

As recently examined, because of information security and GDPR guidelines we can't acknowledge any data gave through an outsider site.
The player would be required to get in touch with us legitimately through the email gave.
Thanks
LeoVegas Grievances Team

03.06.2019
prosacco.cordia

Hello, I have sent you email here: suppor­t@l­eov­ega­s.com. With all the subtleties on May, seventeenth.
I have gotten affirmation email that you got it, yet no one has answered on it.
I trust you can find that email and reply.
In regards to that I will keep that post alive and compose when you answer on it or not.
Likewise I need to have a sufficient answer, why my account is bolted for very nearly fourteen days with cash on it and for what reason are you not responding.

Thank you.

05.06.2019
LeoVegas Casino

Hello prosacco.cordia,

A debt of gratitude is in order for returning to us.

Please note that on the off chance that you have sent an email as guided you will get a reaction when possible.

Thank you for your understanding and participation along these lines far.

Have an incredible day!

08.06.2019
KoiSlots

Dear @prosacco.cordia,

Please let us know whether there's a report with respect to your progressing protest. Be in aware in the event that you neglect to react inside the given time period we will think about your issue as settled and your protest will be shut appropriately. If it's not too much trouble remember that according to the AGCCS expressions giving updates in an auspicious way is a must.

Thank you for your cooperation.

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