King Billy Casino - Blamed for copied account with no confirmation to back it up

User: abruen, Disputed casino: King Billy Casino, Status: RESOLVED, Amount: 1100 €, Published: 07.10.2019

Hello,
My name is Pedro, I am here today to portray the issue I have been having with Lord Billy CASINO

- Issue -
*King Billy Gambling club has appropriated every one of my benefits of 1.650USD, blaming me for copied accounts and reward abuse
*King Billy has given NO Confirmation of the allegation and has just seized my benefits of 1.650USD
*Every time Ruler Billy support is asked to provied data they overlook me or give me a duplicate/glue answer of their guidelines about copy accounts and reward abuses
*King Billy doesn't encourage the immediate contact with them, the main way I can really converse with them is by live help or email(waiting 1-2 days for every one of their answers)
*King Billy won't put me in direct contact with the monetary office to see where is the issue or what is really occurring, neither will they pick up the telephone of their office
*King Billy has permitted me to withdrawl back my underlying store of 350USD without veryfing my account(which appears to be fishy for me)

- Presentation -
My first contact with them was at the 24th of september 2019, 2 days ago.
At the 24th of september I have effectively all the archives important to check my account, as I am a standard player at N1 Gambling club and LaddyHammer. They are still pending.
After send my records, I have done my first store with the welcome reward, the measure of the store was of 250USD, which I lost wagering.
At the 25th of september I have done a second store aswell with the welcome reward for the subsequent store. Which I have finished the bet and completed my gaming with 2.000USD, this store was of 350USD.
I have gushed everything at my jerk channel, since the store until the second I ask the withdrawl.
This morning I have arouse up with my account demonstrating an equalization of 350USD, which is the estimation of my second store that I have finished the wager.
After reaching Ruler Billy Gambling club by the live help, as they wouldn't place me in contact with the budgetary by any ways, neither pick up the telephone of their office. I have been informed that my benefits were Reallocated, on the grounds that they I have copied accounts and have manhandled the rewards. Which is just false, and I can demonstrate, not the same as them since each time I have asked them a proof indicating that I really have copied accounts they have straight up disregarded me, Overlooked, definitely no answers, other than one by email saying that "We don't have to give this data as you approach both accounts".
I CAN Demonstrate THAT I Don't HAVE Copied ACCOUNTS, AT ANY CASINO.
All my exchanges from aptitude goes back and forth to Just ONE spot, the email enrolled at skrill, and my ledger in switzerland.
Different than them, I have demonstrated nothing not the same as aura to tackle it positively. Yet, Lord BILLY Club treat me like nothing, essentially not demonstrating ANY Sort of confirmation to what they say.
Is this even reality? 2019 and individuals can essentially accompany anything they desire and take your gains?

- Realities -
* I have attempted to fathom it pleasantly yet their help is basically awful
* I have never made some other stores than these two appearing at my account enrolled under pedro.m­az­zo@­hot­mai­l.com
* I can confirmation I don't have copied accounts
* Ruler Billy dismisses theirselves to send ANY Sort of Evidence to back up what they are blaming me for
* Lord Billy dificultates the immediate contact with their organization, giving you just the alternative to talk straightforwardly with the live help. They won't put you in contact with their "monetary division", neitheir pick up the telephone of their office.
* My exchanges from skrill goes just to this equivalent email and to my swiss bank account
* I am an ordinary player at N1 Club, Fellow Mallet. Never had any issues, went to play at lord billy since they have great rewards with lower bet and they blame me for something not demonstrating any evidence to back up that.
* It's completely recorded in my jerk channel. 9h to finish the bet, straight.
* They gave me back my underlying store of 350USD despite the fact that they haven't checked my account. Furthermore, reallocated my benefits of 1.650USD with no verification to back up what I am being denounced of.
* Investigating the objections on Lord Billy Gambling club made here in KoiSlots, you can see they are the sort of organization that are continually searching for a reason to difficultate withdrawls and such.

I can give photos of whatever is required for to unravel this.

Comments

07.10.2019
abruen

Here it's an ideal case of another club attempting to do what Ruler Billy is attempting to do with me right now.

https:­//w­ww.a­sk­gam­ble­rs.c­om­/ca­sin­o-c­omp­lai­nts­/ba­rba­dos­-st­ole­-my­-mo­ney­-55­000­-sk­r-n­o-e­xpl­ana­tio­n-w­hat­-so­-ever

08.10.2019
King Billy Casino

Dear KoiSlots, Dear Pedro,

copy accounts is a T&C break in each gambling club, and we are certain that Pedro knows this, since he is a veteran of, in any event, 2 more casinos.

Moreover, the Ruler Billy Club strategy is never to unveil copy accounts data to our players. We are heartbroken, yet we can't do this, because of security reasons. In the event that we did it, we would break each classification and trust rule.

Having said this, we don't scrutinize Pedro's explanation that he, himself, has never made another account with us. Yet, tragically it isn't the first occasion when that a copy account may have been made without the player's knowledge.

We are extremely grieved this has happened to Pedro, however controls are rules.

Dear KoiSlots, documentation of the above will be sent to you by our Operators. In the wake of analyzing it, we might want to have this grumbling shut in support of us.
Thank you,

The Ruler Billy Club Team

08.10.2019
abruen

This is my primary email. On the off chance that I have had some other account, I would have known at the date I have made my account at your gambling club.
You can see all the stores made at your gambling club from my account, they are two. I can show to all of you my exchanges from skrill and you will see there is no store made no Some other gambling club of your company.
I am not a veteran, however I ain't stupid aswell. N1 Club and Chap Sledge are from a similar organization, for instance, I play at both and it doesn't mean I have copied accounts.
I haven't mishandled your rewards, neither do I have copied accounts.
I live just with my better half, she doesn't plays gambling club by any means. We have two PCs at the house, my fundamental pc that I use to stream and so forth and hers PC, which I use to play now and then WITH THE Equivalent ACCOUNT.
Your contention is past preposterous, on the off chance that we go to court it could never hold and it's the main thing judge will ask.
As I stated, I am more than ready to demonstrate I don't have any copied accounts neither manhandled of your rewards. Simply ask what you need, or evidence what you are denouncing me of

08.10.2019
abruen

And no. I can't comprehend that you can't give confirmation to back up something you blame somebody for. Your contention is past crazy for me.
In the event that I have had made different accounts at your gambling club I would know right now I have made this account, since it would call attention to I as of now have one account. Right now you charged me, I even went to my reward history page to look at it as you folks have free twists no store reward, yet as you can keep an eye on my account even this reward isn't applied, the main two rewards applied are over my two store, which is the greeting bonuses.

08.10.2019
abruen

How can a player have copied accounts and not know it?
I have messages of your help noting me that they wouldn't give any data about it as I approached so it would look bad to give such data. Also, presently you accompany a reason of trust arrangement. See, the issue is about me, you ain't breaking nothing. Simply demonstrating out your point.

10.10.2019
abruen

I generously ask to KoiSlots to investigate my case, which on the off chance that you do I am certain you will acknowledge what's going on here and give me the upperhand on that.
Lord Billy's money related help should realize that now and again the IP changes, of everyone(not including organizations or individuals who has a particular motivation to make an agreement with fixed IP, which isn't my case). That is the reason I state that their contention is past foolish for me, as though they investigate they will understand that no stores were produced using my account to another enrolled account in their gambling club, I can even give you my charge card number on the off chance that you wanna check if there are any exchanges identified with you. As I have expressed a lot of times, I have just one email to deal with my accounts on the web. That incorporates even parallel choices/forex.
For additional data, I welcome Ruler Billy themselves to call for UPC Switzerland, which is my supplier despite the fact that they should know it. What's more, talk themselves with them about is happening.

10.10.2019
King Billy Casino

Dear KoiSlots, dear Pedro,
Please observe underneath the particular Lord Billy term & condition which relates to this case:
"10.2.2 You reserve the option to utilize just one account. One account for each a living arrangement address, an IP address, a PC. On the off chance that You register more than one part account, every one of Your accounts can be suspended or erased, and all wagers can be void. Moreover, Your rewards and rewards that You got or collected during the time of utilization of a few part accounts can be void also. "
Thank you for your comprehension and your collaboration.

The Lord Billy Gambling club Team

10.10.2019
abruen

Yes. Also, as I have expressed a lot of times. I haven't had some other accounts made before at your club. Simply the one enlisted at this equivalent email.
I have played in a similar account from two unique PCs which are associated with the equivalent internet.

14.10.2019
KoiSlots

KoiSlots Objections Group has been given enough data and proof for benefit Ruler Billy Club the board in respects of this protest to affirm and legitimize the gambling club actions.

Based on the abovementioned, KoiSlots Grumblings Group think about this case as Settled and it is currently formally shut. If there should be an occurrence of a conflict with our choice we remind player that further help on this issue could be mentioned from the applicable administrative body.

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