iLUCKI Casino - Deferred withdrawals, no reaction
User: Pat, Disputed casino: iLUCKI Casino, Status: RESOLVED, Amount: 2489 €, Published: 05.10.2019
Hi, I joined Ilucki gambling club 22nd , 27th I utilized End of the week reloaded reward , kept 100 euros and got 100 euros, balance was 2489 euros in the wake of betting. I made withdrawal demand 2489 euros at the night 27th. Withdrawal was all the while pending until 28th morning, I understood greatest money out is 1000 euros for every week. At that point I dropped the withdrawal made two 1000 euros and one 489 euros withdrawals. I have sent barely any occasions email and messages to get some information about my withdrawals yet no reaction at all . Since states on gambling club withdrawals affirmed inside an hour by means of Skrill. However, presently right around three days, no reaction from my messages by any stretch of the imagination, withdrawals are as yet pending, no live visit, don't comprehend why the evaluations are so high at KoiSlots. First time having such sort of issue at Direx casinos.
Comments
05.10.2019
iLUCKI Casino
Dear @Pat,
Thank you for sharing your anxiety.
We got your first withdrawal demand on the 27th of September. From that point forward, we are attempting to connect with you through LiveChat tickets. We started the main contact so as to demand essential records to process your withdrawal demand. You answered to our messages inside the KYC methodology. When the KYC was finished, the withdrawal solicitation of 1000 EUR was endorsed. It was prepared on the 30th of September.
All the messages you sent have been answered in a legitimate and auspicious way. By and large, 18 messages have been sent between the 27th of September and the 30th of September. We are prepared to give you the evidence of the considerable number of messages we sent you as screenshots.
The handling strategy of the principal withdrawal demand from another client may take additional time in view of individual conditions identified with a specific case. It would be ideal if you browse your email inbox to comprehend the issue of not getting our messages. Your account is presently completely checked and the withdrawals will be prepared immediately.
Withdrawals of rewards are our top need and we mean to process them as quick as could reasonably be expected. We are glad to help your success!
P.S. We give sublime client assistance, which compares to the high appraising here on KoiSlots.com.
Please don't hesitate to connect with us on the off chance that you need any extra help and don't spare a moment to contact the help group for an exceptional reward after your deposit.
Truly,
iLUCKI Gambling club Team
06.10.2019
Pat
Hi,
Says thanks to KoiSlots and Ilucki, I have my first withdrawal. Undoubtedly it's I haven't got any email or messages from iLUCKI Gambling club about withdrawals. I don't have the foggiest idea about the explanation. I got different messages from Support@ilucki.com aside from messages about withdrawals as iLUCKI Club referenced that they have sent me messages about my withdrawal.
Can close the grumbling since I have my first money out. Expectation future withdrawals wouldn't have postponed anymore.
06.10.2019
iLUCKI Casino
Dear @Pat,
Thank you such a great amount for your understanding.
We are happy that the issue has been explained. If you don't mind be educated that your rewards have been paid in full.
We intend to dispatch LiveChat very soon and along these lines, you will have an extra method to get in touch with us, at whatever point you need our help. We will ensure that your withdrawals are prepared immediately in the future.
@Pat, would you be so kind and close the protest on the off chance that you are happy with the resolution?
Please don't hesitate to contact us in the event that you need any extra support - we are prepared to help any time.
Sincerely,
iLUCKI Gambling club Team
07.10.2019
KoiSlots
Based on submitter's last post KoiSlots Protests Group think about this case as Settled and it is authoritatively shut now.
Thank all of you for your cooperation.