Horus Casino - No Payment and No Correspondence
User: Emmett Gottlieb, Disputed casino: Horus Casino, Status: RESOLVED, Amount: 500 €, Published: 05.09.2019
I made a store on August 2. Played a couple of twists and pulled back my cash. Numerous days passed by and cash was not sent.
Like to include I am confirmed at the gambling club. Following a couple of day I was educated by means of talk that my equalization was not bet 1x. I at that point bet multiple times my underlying store and withdrew.
Since then I have had no email from their payments, and visit demanding it takes 3 business days after a withdrawal. Well it has been doubtlessly more than 15 business days I have been quietly waiting.
Horus club, if it's not too much trouble send my funds.
Comments
05.09.2019
KoiSlots
Dear @Emmett Gottlieb,
Please make a point to refresh your grumbling likewise and explain the aggregate sum of the contested withdrawal demand/s.
Thanks for participating the KoiSlots Grievances Team.
07.09.2019
Emmett Gottlieb
Hi, it's 400 euros.
08.09.2019
Horus Casino
Dear Emmett Gottlieb,
We are sorry to learn that, might you be able to please give your usarname at the Horus Gambling club, so we would have the option to check the issue.
Thanks in advance.
Horus Club Team
08.09.2019
Emmett Gottlieb
I can't give it here.
You have all the data required with KoiSlots.
09.09.2019
KoiSlots
Dear Horus Casino,
KoiSlots Grievances Group might want to advise you that player's login subtleties could be found inside the warning email sent from our objections system. Be that as it may, to abstain from losing time we have quite recently sent these physically as a private message.
09.09.2019
Horus Casino
Hi Again Emmett Gottlieb,
Please find joined the screen shot as a proof that your withdrawal was again today affirmed, we are unfortunately we had a few issues with btc wallet, however now all is well, so you ought to get your cash soon.
Thanks
Horus Gambling club Team
09.09.2019
KoiSlots
Dear @Emmett Gottlieb,
Please try to refresh your issue in a convenient way and let the KoiSlots Grumblings Group know whether you got the payment. Be in aware on the off chance that you neglect to react inside the given time allotment we will think about your issue as settled and your objection will be shut as needs be. It would be ideal if you remember that according to the AGCCS expressions giving updates in an opportune way is a must.
Thank you for your cooperation.
12.09.2019
Emmett Gottlieb
Hi Horus,
Thank you for the fast payment in the wake of opening this grumbling. I didn't have any acquaintance with you were having issues, I emailed your group multiple times yet I got no reaction; same circumstance over chat.
I mentioned another withdrawal today too, will this be handled in an opportune way ? I might want to keep the grievance open until I get my current withdrawal.
Thanks
12.09.2019
KoiSlots
Based on submitter's last post KoiSlots Objections Group think about this case as Settled and it is authoritatively shut now.
We might likewise want to utilize the event and propose to player to submit new grievance against the gambling club being referred to, in the event that something turns out badly with their extraordinary payments which were not part of the current complaint.
Thank all of you for your cooperation.