Genesis Casino - Postponed/not handled withdrawal
User: Kara, Disputed casino: Genesis Casino, Status: RESOLVED, Amount: 12000 kr, Published: 31.05.2019
Dear,
Can you please help me. I won 12.000SEK and approved my account to which they affirmed my account was approved 6:th may 2019. See connected records and email-discussion. (The measure of 1.900 SEK is transfered and ok)
After 5-7 days I composed and inquired as to why the cash was not transfered to my account. They mentioned more reports and I sent them. At that point I got a mail saying that everything is okey a my cash ought to be transfered to my account. Nothing occurs and now they not in any case answer my sends and it's difficult to contact them at the phone.
It's a bunches of cash for me, so help me to make this casions holding their guarantees and conditions.
The joined reports of messages is in Swedish .
Comments
31.05.2019
Kara
I just got my cash transfered to my bankaccount. Issue unraveled.
Thank you very much.
31.05.2019
KoiSlots
Based on submitter's last post KoiSlots Objections Group think about this case as Settled and it is formally shut now.
Thank all of you for your cooperation.