Fantasino Casino - Not handling withdrawals
User: Louie, Disputed casino: Fantasino Casino, Status: RESOLVED, Amount: 1872 £, Published: 31.05.2019
I won £1,872 with Fantasino and attempted to pull back on the seventeenth May.
I then sent my confirmation docs which were acknowledged.
Now throughout the previous 10 days Fantsino have asserted they can't send withdrawals in light of a 'specialized problem'.
I have offered them my financial balance subtleties so they can move me my cash. As all you have to make a bank move is a web association.
They haven't sent me my cash and won't clarify the 'specialized problem'.
Players are as yet ready to store, anyway they can't pull back !
I truly believe that Fantasino don't have any cash, and the 'specialized issue' is an income issue or more regrettable them being bankrupt.
Thanks for your assistance KoiSlots
Comments
01.06.2019
Fantasino Casino
Dear Louie,
To be sure we are right now explaining a circumstance identified with the withdrawals procedure in our site. We profoundly apologize for this.
Until the issue is settled, we are exhorting clients that are attempting to demand a withdrawal, to please place their accounts in Chill or add a few Cutoff points to the account, to maintain a strategic distance from the danger of losing the assets. Our need is for you to get your rewards at the most punctual convenience.
We will keep you educated once we have comprehended this circumstance. Much obliged to you for your understanding and understanding.
05.06.2019
KoiSlots
Dear Fantasino Casino,
Please let us know whether there's some report with respect to this case.
07.06.2019
Louie
It has been in any event 3 weeks where Fantasino have guaranteed they can't pay anybody.
I have messaged Fantsino my Iban and bic-why dont you wire move me the money?
Additionally I note that you are as yet tolerating stores, despite the fact that you are not handling withdrawals if the player wins. For what reason is this?
07.06.2019
Fantasino Casino
Dear Louie,
As referenced to you by means of email, surely we are as yet attempting to determine this circumstance. Shockingly there are some outside elements that are postponing the goals of this, however have confidence that all rewards will be paid out. You may place yourself in Chill or breaking point your misfortunes to €1 every month, for instance, to keep away from the danger of losing your rewards. I for one guarantee you that you will get everything, ideally very soon.
I will email you quickly once this has been settled and you may keep in contact with me through email for the present. I'm constantly accessible and have consistently answered to any email from our players.
Thank you again!
09.06.2019
Louie
I don't accept that you have the cash to pay me.
You have a web association, so you can make payment.
Please detail why you can't pay me.
It is unlawful to exchange while insolvent.
10.06.2019
Fantasino Casino
Dear Louie,
I as of late sent an email to get an update about the circumstance. We comprehend the earnestness of the circumstance. When I get an answer, I'll advise you right away. Thank you!
13.06.2019
Louie
I still have not been paid.
I am making a case with CMA Requirements Group on the off chance that I havent been paid by this afternoon.
17.06.2019
Fantasino Casino
Dear Louie,
We are as yet holding up an update from Upper Administration, however to the extent we were educated, it ought to be fixed in the following couple of days (early week). I'll keep you refreshed Louie. Much obliged to you for your patience.
20.06.2019
Louie
Money still not got.
I have raised this to activity fraud.
22.06.2019
Fantasino Casino
Dear Louie,
The circumstance has been settled yesterday and you may demand a withdrawal now. Thank you!
23.06.2019
KoiSlots
Dear @Louie,
Please affirm if the issue has been settled. Be in aware in the event that you neglect to react inside the given time span we will think about your issue as settled and your grumbling will be shut as needs be. If you don't mind remember that according to the AGCCS expressions giving updates in an auspicious way is an absolute necessity.
Thank you for your cooperation.
26.06.2019
Louie
Hi,
Thank you askgambler. I have gotten the money.
26.06.2019
KoiSlots
Based on submitter's last post KoiSlots Grumblings Group think about this case as Settled and it is formally shut now.
Thank all of you for your cooperation.