Evobet Casino - Pull back dropped and parity deducted dependent on baseless allegations

Hello everybody.

This is my fisrt ever grumbling against any online club, and I am just about multi year's in the web based player network, I will put forth a valiant effort to follow all rules and maintain a strategic distance from any misunderstanding.

A companion of mine educated me concerning evobet half a month back, I didn't look at it now, since I was content with the current online gambling club's that I play right now, and for what reason would I trouble changing something that is acceptable. Things changes as I got an email from hutbet on sunday 5 days back, in this mail they statet 3 online club as top 3 gambling clubs, I saw that the club (evobet) that my companion recommended to me was likewise in this main 3 rundown, so I visitet KoiSlots site obviously to check the rating and the audits of evobet. To my suprise the rating and furthermore the surveys where truly conventional, 350+ audits and rating of 8.2+ isn't that terrible in any event in my opinion.

I set aside some effort, to peruse the audits and the grievances, and a large portion of the objections where in light of bank withdrawal, I use e-wallets so I was feeling this is certifiably not a major thing.

Ok, I at that point checked out it, made an account, took the welcome reward, stored 50€ got +50€ extra, lost it no different day, no huge thing, as you can not win consistently. Same day I got some fortunate chest free twists, played them, additionally no karma.

Next day I needed to give the gambling club another attempt without taking any reward, however before that I checked my messages, and there I had an email from evobet with a 10% cashback. So I was figuring alright we should attempt this first to check whether I have some karma today, visit the site, take the cashback (no store required) and got about 9€ in my account, so I open a game, put a maller stake and got fortunate to get a decent paying reward and equalization went up to 120€. I played 20€ and needed to cashout 100€, I saw I have to confirm my account before I can make a withdrawal, so I did. An additionally to my suprise, the confirmation procedure was done likewise day, and my account was currently checked. I at that point made a withdrawal 100€ to my e-wallet from where I stored of course.

To the issue itself:

Next day, I got an email Dear Client, We are sorry to illuminate you that your pull back solicitation has not been affirmed. Contact Backing. Alright I at that point composed an email to help inquiring as to why my withdrawal was dismissed, and furthermore not credited go into my account, it simply evaporated ith the staying hardly any penny's in my account blance, I additionally reached help by means of visit, they advised me to hang tight for the email. Alright so I played on some other webpage as I was sitting tight for an answer, and again to my suprise and email came verry quick, perhaps 30 minutes subsequent to reaching support in chat.

So in the email itself, they have expressed that I have penetrated the terms and states of the gambling club site since I was utilizing a vpn, they additionally thought of me 4 diffrent ip tends to that I have utilized, yet this ip adresses are given to me by my isp supplier, just the last 2 digits are diffrent, I don't have a static ip address, I would need to pay 5€/month more to have and static ip adress, I at that point sent them an email and screen capture from my switch indicating this is my real ip address, there is no vpn or whatever else utilized, I mean alright I do have some specialized information, I do realize that on the off chance that you utilize a vpn you are seen from a diffrent nation ip address and your information I by one way or another encoded, yet I dont have and I dont utilize a vpn.

So, evobet is acusing me of utilizing a vpn, what is totaly silly and there is no confirmation given to me other then my 4 changed ip adresses.

For me it isn't about this 100€ any longer, when I tilt I make 3 twists with this cash, it is currently increasingly about the way that they are blaming me for utilizing a vpn, what is totaly false, my pppoe association is set to interface on request, on the off chance that I close my top on the PC and my cell phone isn't associated with the wlan, my wouter will disengage the pppoe association until there is again some interest, in the event that I, at that point open my PC I get another ip address, as basic as that.

Attached you will discover a screen capture of the email and a screen capture of my switch and isp.

From evobet itself, I am requesting to investigate my issue, and to appologize for denouncing me for something that I dont have done.

Best respects and thank you in advance.

Mirela