CrazePlay Casino - CrazePlay Gambling club - Postponed Payment and all out numbness of the player

Dear @Kasandra Prohaska,

Please make a point to refresh your objection as needs be and explain the aggregate sum of the contested withdrawal demand/s.

Thanks for coordinating the KoiSlots Protests Team.

After this objection and still no answers in regards to my pull back. I chose to drop my pull back of 2.5k (which is the most extreme pull back on this site) and attempted to do another pull back of just 300 euros. This pull back came to me in 24hours, so how about we keep a watch out in the event that I can figure out how to some time or another pull back the entirety of my winnings.

Hello @Kasandra Prohaska,

Above all else I am profoundly heartbroken about the impression you got during your experience on CrazePlay Gambling club yet I can guarantee you that we are not the slightest bit attempting to defer your winnings.
I have checked your account status and need to make a few explanations for you.
Your withdrawal demand was made during an end of the week so that isn't a business day, in any case, for your reference, here are how your withdrawal procedure went through...

- your account was confirmed during the few days of 31/08/19
- Your KYC confirmation was finished effectively on 01/09/2019 at 13:51
- The following day, your withdrawal procedure began which was on 02/09/2019
- On 10.09.2019 07:13 you have dropped your 2.5k pending pull back and balanced your pending parity to 300eur.
- Since this alteration occurred on the genuine procedure day of your withdrawal, the payments group needed to modify all the exchanges and documentation and it was handled later on the day at precisely 10.09.2019 13:11.

Did you check your financial balance before opening this protest? :)
Regards,
Richard

As I composed before. I recieved the 300e pull back yes , and I am appreciative for that, I trust the remainder of my rewards will be as basic and quick as that one. Be that as it may, subsequent to sitting tight from 01.10-10.09.19 for my 2.5k pull back to happen I chose to drop it. What's more, since you didn't answer my messages when I asked you for what good reason its taking such a long time. Furthermore, for your data, this protest was done 09.09.19 and distributed 11.09.19 so indeed, I checked my financial balance before this complaint.

Dear @Kasandra Prohaska,

Please affirm if the issue has been settled. Be in aware on the off chance that you neglect to react inside the given time period we will think about your issue as settled and your objection will be shut appropriately. If you don't mind remember that according to the AGCCS expressions giving updates in an opportune way is an absolute necessity.

Thank you for your cooperation.

Hi Kasandra Prohaska,

Thank you for your answer and for affirming that your withdrawal was handled effectively. That implies that we are making an effort not to hold your rewards or anything comparative.
actually, during our time that we are calmly imparting here, I can see that another 600eur payment (from your pending pull back aggregate) has been sent your way.

Please comprehend that since you dropped your withdrawal we could just process the sum on your pending withdrawal of 300euro.

I will be glad to clarify in more detail for you Kasandra Prohaska since there is literally nothing we are doing against you here.
As a rule withdrawals take around 2 to 4 business days to be prepared since the time they are placed in process state.
For your situation, your procedure day began the night of 02/09/2019 on Monday directly after the end of the week!
Your exchange was executed on 09/09/2019 night yet since you have dropped your pull back of 2.5k, payments group needed to switch the whole procedure and procedure the new sum you mentioned of 300 euro.

With respect to your email not being replied, tragically since your messages where being diverted to the payments group and not to help group, they may take longer than anticipated to get an answer since they are caught up with handling and checking payments for you and different players as well.
I don't get duplicates of those kind of messages myself since I am the Accounts Administrator for CrazePlay Gambling club and not backing or payments. In any case, if you don't mind don't hesitate to send me messages straightforwardly in the event that you feel progressively good speaking with me. I will be glad to impart my immediate contact to you on a private message! :)
I didn't have any acquaintance with you made this objection on that date since I am just ready to see the distributed date which is today 11/09/2019

Kasandra Prohaska, I trust that I have responded to every one of your inquiries and concerns and that you are content with your withdrawals and winnings!
Appreciate them and make sure to play mindfully!
Want to see you again at CrazePlay Gambling club and make sure to get in touch with me legitimately should you need anything, I would gladly get you out!! :)

Hello, rigth after this grumbling was caused things to have begun working and my pulls back have been handled during that day. I am happy to see that. I am appreciative that I at long last find a few solutions and I am sorry for the length this issue needed to go trough to be settled. From my benefit I consider this protest settled and I'd prefer to express gratitude toward KoiSlots for aiding me.

Kasandra Prohaska, your withdrawal procedure was continually pushing ahead true to form in reality your first withdrawal was prepared yesterday even before this grumbling was distributed :)
Be that as it may, I am happy this issue is settled for you.
Have an extraordinary day!

Based on submitter's last post KoiSlots Objections Group think about this case as Settled and it is formally shut now.

Thank all of you for your cooperation.