Cool Cat Casino - Deferral of payments totaling $4,537
User: Jadyn Nitzsche, Disputed casino: Cool Cat Casino, Status: RESOLVED, Amount: 4769 $, Published: 08.08.2019
To AG - On July 1, I played at the Cool Feline Gambling club and utilized a store reward coupon. I won and pulled back $3600 in augmentations of $2500 and $1100, These two withdrawals were both endorsed for wire move on July 11 in the measures of $2005 and $1100 (after reward expulsion and expenses). At that point on July 7, I utilized another store reward coupon and won $2005 and withdrawal was made on same date. On July 24, extra assets and charges were evacuated, and that withdrawal by wire move was affirmed in the measure of $1432. Thus, I reached CC by means of the talk choice twice in regards to the initial two withdrawals, and twice I was approached to resubmit wire move data so as to 'raise' the payment. Starting the present date (Aug 1), nothing has been sent to the processor. I presented the entirety of my bank wire data and the entirety of the necessary archives on July 9 and it was recognized. I am encountering a similar defer strategies of being advised to re-submit documentation. This is so disappointing. If you don't mind help me with this grumbling. Thank you.
Comments
14.08.2019
KoiSlots
This grumbling has been revived according to Cool Feline Gambling club solicitation and KoiSlots Protests Group might want to give it one more help out the two gatherings required into the debate coming to an acceptable resolution.
18.08.2019
Cool Cat Casino
Hi Barbara- -
I'm so upset for not getting to your grumbling sooner. I do have uplifting news for you, however. ;- )
All withdrawals on this account have just been sorted...
7/30 Paid $2217 + $20 Administration Expense for exchanges # 180001548 ($231) & # 183515801 ($2006)
8/7 Paid $2532 + no Administration Charge for exchange's #183515803 ($1100) & #184224147 ($1432)
I would figure you've just gotten the principal wire and the subsequent wire will probably arrive at your account in the following couple days.
I wish all of you the best,
Tawni
18.08.2019
Jadyn Nitzsche
Tawni - Thank you such a great amount for your regard for this. Indeed, I received a payment on Thurs, Aug 8. I trust it to be the one conveyed on 7/30 as you said. I will look for the following and last one this week. Much obliged to you again!
Barbara
21.08.2019
KoiSlots
Dear @Jadyn Nitzsche,
Please affirm if the issue has been settled. Be in aware in the event that you neglect to react inside the given time allotment we will think about your issue as settled and your grievance will be shut likewise. If it's not too much trouble remember that according to the AGCCS expressions giving updates in a convenient way is an absolute necessity.
Thank you for your cooperation.
24.08.2019
Jadyn Nitzsche
Tawni - I have gotten the keep going payment on Fri, 8/16. I value all you have done to manage this. Much obliged again!
To AG - You may close this objection. It has been acceptably settled. Much obliged for your help.
Barbara
25.08.2019
KoiSlots
Based on submitter's last post KoiSlots Grievances Group think about this case as Settled and it is formally shut now.
Thank all of you for your cooperation.