Cloudbet Casino - Doesn't process KYC and payment after near 20 days
User: Marcelina Mueller, Disputed casino: Cloudbet Casino, Status: RESOLVED, Amount: 1.01 BTC, Published: 12.08.2019
Cloudbet does KYC since July tenth - atm over 18 days. On my account I played two unique openings and made a few wagers - saved 0.4935 btc, balance presently is 1,01 btc - at withdrawal endeavor I got dismissed multiple times and was mentioned to perform KYC - in the wake of sending all archives they are not noting any longer and not indicating how much longer to hang tight for check... since it is anything but a limited quantity I'm somewhat stressed that cloudbet is intending to not pay my winnings.
Comments
12.08.2019
Cloudbet Casino
Hi Marcelina Mueller,
Statements of regret for the postponement, I've recently checked with our help groups and your KYC confirmation has been prepared.
You ought to likewise get a warning straightforwardly by means of email.
Much obliged,
The Cloudbet team
12.08.2019
KoiSlots
Dear @Marcelina Mueller,
Please affirm if the issue has been settled. Be in aware on the off chance that you neglect to react inside the given time allotment we will think about your issue as settled and your protest will be shut likewise. Kindly remember that according to the AGCCS expressions giving updates in an opportune way is an unquestionable requirement.
Thank you for your cooperation.
12.08.2019
Marcelina Mueller
I have not gotten an Email from cloudbet, attempted to pull back the rest that is left in my account after I made some disappointment bets...
14.08.2019
Cloudbet Casino
Dear Marcelina Mueller,
We kept in touch with you on Monday at 14:33 UTC to tell you we had confirmed your archives.
Moreover, I can likewise affirm that your withdrawal was prepared on Monday, soon after you mentioned it.
From our side we regard this to be a shut case, notwithstanding, should you wish to examine further, you're constantly free to contact our every minute of every day bolster group by means of Live talk or email.
Respects,
Scott
The Cloudbet team
18.08.2019
KoiSlots
Dear @Marcelina Mueller,
Please affirm if the issue has been settled. Be in aware in the event that you neglect to react inside the given time period we will think about your issue as settled and your grumbling will be shut in like manner. If you don't mind remember that according to the AGCCS expressions giving updates in a convenient way is an unquestionable requirement.
Thank you for your cooperation.