Cloudbet Casino - Anticipating for account check over 10 days
User: Stephan Hintz, Disputed casino: Cloudbet Casino, Status: RESOLVED, Amount: 10 BTC, Published: 03.08.2019
Hi.
I had sent every mentioned record for KYC fifteenth of July; specialized help vowed to check everything in 10 days:
"We are reaching you to affirm that we have gotten your archives and passed them for confirmation. Check may take as long as 10 days. when check is finished, our group will hit you up in regards to withdrawals" (take a gander at screen capture please)
10 days previously passed, however the account isn't confirmed, and withdrawal is incomprehensible. I mercifully request that you help to determine my issue. I have 10 BTC at my account balance.
Comments
06.08.2019
Cloudbet Casino
Hi Stephan Hintz,
A debt of gratitude is in order for connecting and sorry to learn you are encountering issues with KYC confirmation delays.
I've given your subtleties to our help groups and requested a report on your check procedure, I'll update here ASAP.
Much appreciated,
The Cloudbet Team
07.08.2019
Cloudbet Casino
Dear Stephan Hintz,
Your account confirmation is presently finished, you may sign in and demand a withdrawal whenever it might suit you.
Thank you for your understanding and comprehension on this issue.
The Cloudbet team.
07.08.2019
KoiSlots
Dear @Stephan Hintz,
Please affirm if the issue has been settled. Be in aware in the event that you neglect to react inside the given time allotment we will think about your issue as settled and your objection will be shut as needs be. If it's not too much trouble remember that according to the AGCCS expressions giving updates in an opportune way is an unquestionable requirement.
Thank you for your cooperation.
08.08.2019
Stephan Hintz
Thank you KoiSlots, thank you Cloudbet support
At long last my confirmation is finished and I got payment
The issue was solved
08.08.2019
KoiSlots
Based on submitter's last post KoiSlots Objections Group think about this case as Settled and it is formally shut now.
Thank all of you for your cooperation.