Casoo Casino - Deferred payment and unfounded complaints
User: Reynold, Disputed casino: Casoo Casino, Status: RESOLVED, Amount: 1100 €, Published: 30.07.2019
On 10.07.19 I made my first store at Casoo, I saved 25 euros and got 50 euros in bonus.
i figured out how to play through the reward and made a withdrawal of 1000 euros and left 40 euros that I needed to play with, following 5 days they at long last figured out how to process my first withdrawal.
played with the 40 euros I left and won once more, this time I requested withdrawals of 1100 euros, that is the point at which the issues start. I caused this second withdrawal on 17.07.19 which I to have not received
after accepting no reaction from them, I out of nowhere get this answer;
The primary explanation is that your account have two copy levels with other accounts.
And now your account is on examination. During this examination you can't make new stores or play the games
I am bad in English but rather this sentence makes no sense
I don't comprehend what they mean by this, what I'm certain is that I don't have various accounts if that is the thing that they mean so this is only a lie!
i need to contact KoiSlots and round out a grievance immediately as I probably am aware I didn't do anything incorrectly, these are allegations that are not true!
Comments
03.08.2019
Reynold
I was anticipating an answer here, however I doesn't appear to get it. This is all you have said at this time
«The principle reason is that your account have two copy levels with other accounts.»
«Our security group is examining your account. The truth of the matter is that there are a couple of similitudes, which is an infringement of our rules.»
this is all you have said for quite a while now without thinking of anything more
I haven't done anything incorrectly and I can say that with 100% assurance, so this is disappointing. where is the proof casoo? I hear you say something regarding similitudes and so on so accompany it!
05.08.2019
Casoo Casino
Hi,
Your case is as yet being investigated.
We value your understanding at this point.
Kind regards,
Daniel
05.08.2019
Reynold
It's practically beginning to get a touch of engaging to perceive to what extent you can figure out how to spend on this babble. is completely incredible
05.08.2019
Reynold
Adds a reaction I got from somebody who works at casoo;
A debt of gratitude is in order for contacting me.
I have conversed with the our help group and they portrayed me the case.
"They sent your case to the security group. What they discovered is that a similar extra has been utilized from various accounts on a similar IP address.
right now, your case is still under scrutiny, so we can't give you an indisputable reaction. We will connect with you when we have settled your case, however.
On the off chance that you happen to have any further inquiries, don't hesitate to let me know.
Regards,
Gerard."
I haven't made two accounts by any stretch of the imagination, and I'm the just one playing in my house
Found this solution from somebody who knows more than me about this;
"IP addresses are not exceptional; in practically all cases, your IP address is designated to you from a pool claimed by your ISP, and every once in a while, this will change.
It's along these lines completely feasible for your present IP to have been utilized there previously, regardless of whether you or anybody in your home has been there".
You should know this as well, Casoo? so I don't perceive any reason why you went through about fourteen days on this when I sent the entirety of the records etc
09.08.2019
Casoo Casino
Hi,
The examination has been finished and the player will get the withdrawal shortly.
Please acknowledge our expressions of remorse for the burden caused.
Kind regards,
Daniel
09.08.2019
Reynold
Finally, they have settled this odd case and I have gotten my withdrawal
Thank you!
09.08.2019
KoiSlots
Based on submitter's last post KoiSlots Grievances Group think about this case as Settled and it is authoritatively shut now.
Thank all of you for your cooperation.