Casino Joy - Withdrawal deferred and account blocked
User: axel.littel, Disputed casino: Casino Joy, Status: RESOLVED, Amount: 700 £, Published: 03.06.2019
Signed up 21st May and won some cash. (£700) and mentioned withdrawal. From that point forward requesting a withdrawal account has been hindered with no correspondence. Live talk have basic said. "I can see that your withdrawal is as yet pending, when our applicable group has prepared it we will advise you." They state this each time.
Can't go anyplace with them so i'm presently trying here.
Comments
07.06.2019
axel.littel
Still not heard anything.
26.09.2019
KoiSlots
This grievance has been revived according to Gambling club Euphoria solicitation and KoiSlots Grumblings Group might want to give it one more help out the two gatherings required into the debate coming to a good resolution.
27.09.2019
Casino Joy
Hi axel.littel,
a debt of gratitude is in order for your patience.
Please note that, in the wake of exploring your case, we can affirm that the Withdrawal you are alluding to has been accurately endorsed on the 04th of June 2019, this is on the grounds that the full check has been mentioned before handling itself.
Remember that according to our T&C acknowledged without anyone else upon enrollment '5.5. The character of the player will be confirmed upon enrollment, store or potentially withdrawal as required by guidelines.'
Let us know whether you need further data or assistance.
Regards,
Club Euphoria Team
27.09.2019
KoiSlots
Dear @axel.littel,
Please affirm if the issue has been settled. Be in aware on the off chance that you neglect to react inside the given time span we will think about your issue as settled and your grievance will be shut as needs be. If it's not too much trouble remember that according to the AGCCS expressions giving updates in an opportune way is an absolute necessity.
Thank you for your cooperation.