Casino Cruise - Postponed payment for close to 30 days
User: medhurst.shirley, Disputed casino: Casino Cruise, Status: RESOLVED, Amount: 600 £, Published: 29.05.2019
I won 600 on basic roulette utilizing money. I mentioned the withdrawal on the 27th, I had just presented every necessary record 23 days after the fact they have still not sent the assets, Whenever I get in touch with them they state its being handled by an office and they will hit me up, this was seven days prior.
"Thank you for reaching Club Voyage Backing with your request.
Kindly note that the division giving your solicitation knows about your case and will hit you up by email once they are capable. Statements of regret for the postponement in the process up to this point.
Your tolerance is enormously refreshing meanwhile.
Thank you by and by for reaching us and in the event that you need whatever else, don't stop for a second to get in touch with us. We are constantly glad to help you.
Kind Respects,
Philip
Casino Journey Backing Team"
It was a straight forward success, my reports are for the most part fine and acknowledged at some other club I game from the outset time without fail and I would have been an arrival client had they not taken such a long time to process a basic withdrawal. Give me my cash thanks!
Comments
01.06.2019
Casino Cruise
Dear medhurst.shirley,
I am sorry to learn about this delay.
I have reached the security group in regards to this to request an update for you. So will hit you up when possible.
Kind regards
Club Cruise
01.06.2019
medhurst.shirley
I have messaged your area of expertise again today to tail it up once more. It doesn't bode well why it is with the security group as my account was at that point completely checked with my visa id and even selfie pictures mind the identification. The success was a straight success and it is very evident the security group shouldn't need to manage it.
01.06.2019
Casino Cruise
Dear medhurst.shirley,
They have recently affirmed that your withdrawal is set to be paid in the following 24 hours.
I do apologize for the deferral - due to AML guidelines now, some of the time we do need to perform additional confirmation checks.
Yet I happy this has now been settled for you :)
Numerous thanks!
05.06.2019
KoiSlots
Dear @medhurst.shirley,
Please affirm if the issue has been settled. Be in aware on the off chance that you neglect to react inside the given time period we will think about your issue as settled and your grumbling will be shut as needs be. It would be ideal if you remember that according to the AGCCS expressions giving updates in an opportune way is an unquestionable requirement.
Thank you for your cooperation.
05.06.2019
medhurst.shirley
Thank you for settling the issue, the cash is in my account finally. Much appreciated ask gamblers!
06.06.2019
KoiSlots
Based on submitter's last post KoiSlots Grievances Group think about this case as Settled and it is formally shut now.
Thank all of you for your cooperation.