Bronze Casino - Withdrawal of €1,496 still not paid
User: Cathrine Hirthe, Disputed casino: Bronze Casino, Status: RESOLVED, Amount: 1496 €, Published: 27.08.2019
On the 30/7/19 I made 2 seperate stores to Bronze Gambling club of 100 euros and 150 euros. The cash required a long time to clear however I began playing spaces on second of August and did well I attempted pull back yet was told I would have a betting necessity of 20000 euros! I kept winning and met my betting prerequisite! I made a withdrawal of 1496 euros on third of August and got an email mentioning check reports so my triumphant could be processed.I sent all the archives back on the 3/08/19 I was sent an email on the ninth of August from bronze gambling club requesting confirmation records. Again I sent the records. Went on to the Visit administration and they asserted they have not gotten any archives
I am worried that will never get my rewards paid I have done all that they have inquired. In any case, don't get any assistance from Visit administration who simply attempting same thing over and over, however there no what other place to grumble as well. Kindly assistance me.
Comments
29.08.2019
Bronze Casino
Hi Cathrine Hirthe
Thank you for carrying this issue to our attention.
We have examined your interests and shockingly, no messages were gotten from your end.
Would you be able to please provided to Live Talk for with some much needed help in giving the documents.
Kind regards
Bronze Casino
29.08.2019
Cathrine Hirthe
Good Morning,
I have gotten an email from your consistence group mentioning the confirmation archive s again.
I have sent the records yet again.
Please recognize receipt of the reports so you can get my withdrawal paid
Thanks
29.08.2019
Bronze Casino
Dear Cathrine Hirthe
Thank you for your reaction.
Tragically, no email was received.
Have you reacted straightforwardly to the email from the Consistence Group?
Would you be able to please attempt to send it from an alternate email address and on the headline "Attn: Bronze Club Consistence Team".
Our email address is support@bronzecasino.com
Regards
Bronze Casino
29.08.2019
Cathrine Hirthe
I have sent the archives again utilizing an alternate email address this time.
Ideally you get them
30.08.2019
Bronze Casino
Hi Cathrine Hirthe
Thank you for your understanding and participation. We have gotten the archives you have sent through from an alternate email address. It is under check and we will refresh you when it is finished.
Kind regards
Bronze Casino
31.08.2019
Cathrine Hirthe
I have gotten an email from bronze saying records are fine and my rewards will be paid next business day
03.09.2019
Bronze Casino
Dear Esteemed Customer
Thank you such a great amount for your understanding and collaboration.
We will refresh you once we got the affirmation from the account group that payment was done.
Kind regards
Bronze Casino
03.09.2019
Cathrine Hirthe
Winnings got today.
Numerous Thanks
03.09.2019
KoiSlots
Based on submitter's last post KoiSlots Grumblings Group think about this case as Settled and it is formally shut now.
Thank all of you for your cooperation.