Bronze Casino - Unpaid rewards

User: huels.kylee, Disputed casino: Bronze Casino, Status: RESOLVED, Amount: 100 €, Published: 11.09.2019

I have played at Bronze club for at some point now. Anyway with my latest withdrawal I am baffled with the administration I have had. I pulled back £500 on the sixteenth August, following 5 days every one of my records were effectively checked. From the 26th August I talked on the online visit each day at times twice inquiring as to why my withdrawal was taking such a long time and what else did I have to do. I was guaranteed an on many occasions that my withdrawal of €500 was affirmed and I was to trust that the cash will hit my bank.

On Sunday first I at that point got an email saying that my 'affirmed' withdrawal was dropped and that they would just send me €100 euros which would be in my account inside the following industry day.

It is currently the second business day and I am still without my €100. I am likewise baffled that at this late phase of my withdrawal I was Misled and told I would just recieve €100 not the €500 that I had initially one. I am disillusioned as I was anticipating this cash and told everything was endorsed.

I would acknowledge out of altruism that you could maintain the guarantee of more than 5 of your help group that guaranteed me I would get this cash and it was endorsed. As a decent client I feel somewhat deceived that I presently have been told bogus trusts in the previous two weeks.

Comments

12.09.2019
Bronze Casino

Dear huels.kylee

Thank you for drawing this issue out into the open.
We see that you mentioned a withdrawal for €500 on the sixteenth of August 2019.

n your case, the wellspring of rewards is free reward ID 707211 of 10 EUR and in this manner as indicated by the Reward T&C's, the most extreme withdrawal permitted is €100. https:­//w­ww.b­ro­nze­cas­ino.co­m/b­onu­s-t­erm­s-c­ond­iti­ons­/?l­ang=en

We can affirm that the withdrawal was prepared and paid.
Please update us in the event that you have gotten the funds.

Kind regards

Bronze Casino

12.09.2019
KoiSlots

Dear @huels.kylee,

Please affirm if the issue has been settled. Be in aware on the off chance that you neglect to react inside the given time allotment we will think about your issue as settled and your grumbling will be shut in like manner. If it's not too much trouble remember that according to the AGCCS expressions giving updates in an auspicious way is an unquestionable requirement.

Thank you for your cooperation.

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