Bronze Casino - Payment as yet pending following quite a while of pausing
User: Davion Eichmann, Disputed casino: Bronze Casino, Status: RESOLVED, Amount: 4500 €, Published: 15.10.2019
I presented my reports initially on the ninth Sept and they had issues with them each time I sent them do inevitably I sent them through live visit, I'm not in any case sure at this stage if my account is even checked as I have had no email correspondence from them I have sent numerous messages and I've gotten no replys by any means, live talk specialists are revealing to me distinctive thing each time I reach them, some state I'm confirmed some state I'm not I've been attempting to pull back 4500 euros nobody is by all accounts capable yo help me and I'm at an all out misfortune as yo what I ought to do
Comments
17.10.2019
Bronze Casino
Dear Davion Eichmann
Thank you for carrying this issue to our attention.
We have explored your interests and we see that you have had made a withdrawal demand on the ninth of September 2019, in any case, we see that you've dropped and changed your withdrawal demand 27th occasions. Shockingly, every time you make changes and scratch-off on a withdrawal demand; it causes delays with the confirmation of the gameplay.
The wellspring of your challenged rewards are as follows:
• store ID 809393 of 200 EUR
• free reward ID 801850 of 10 EUR
• store reward ID 809397 of 200 EUR
As indicated by the extra terms and conditions "After the receipt of a reward you will be constrained to liquidating out twenty (20) times the material store made by you until your parity arrives at zero (0)." https://www.bronzecasino.com/bonus-terms-conditions
For your situation, the permitted greatest money out is 4000 Euro.
On the 24th of September 2019, one of the gambling club administrators has addressed you via telephone and have had clarified the most extreme money out as indicated by the terms. Further, you additionally got an email on the 29th of September 2019, with a similar clarification and to illuminate you that your withdrawal was part into two.
We can affirm that the 2000Euro was sent to the payment processor for payment on the 30th of September 2019. We see that you have dropped the second portion pending withdrawal, played and lost.
In conclusion, we apologize for any deferrals. It would be ideal if you let us know when you got the funds.
Kind regards
Bronze Casino
20.10.2019
KoiSlots
Dear @Davion Eichmann,
Please make a point to refresh your issue in an auspicious way and let the KoiSlots Grievances Group know whether you got the payment. Be in aware on the off chance that you neglect to react inside the given time span we will think about your issue as settled and your grievance will be shut as needs be. It would be ideal if you remember that according to the AGCCS expressions giving updates in an opportune way is a must.
Thank you for your cooperation.