Bronze Casino - Deferred withdrawals totaling €436
User: nolan65, Disputed casino: Bronze Casino, Status: RESOLVED, Amount: 400 €, Published: 15.09.2019
I am looking out for two withdrawals, the first I pulled back on the 23/8/19 for €430.36 anyway I got an email like others to state that per their t&c's they just permit a most extreme withdrawal of €100. I at that point got an email on the 28/8/19 to state that I have passed all check and that the payment for €100 will be handled the following working day, I am yet to got anything.
The second withdrawal was made on the 28/8/19 for €300 however this one is still stayed there pending
I have reached live talk on a few events and continue getting told that it will be in my account inside a couple days
Please help as it feels like this is simply being hauled out
Comments
15.09.2019
Bronze Casino
Dear nolan65
Thank you for carrying this issue to our attention.
We have analyzed your accounts and might want to share the following:
On your withdrawal demand ID 740440 for €460.36, we see that the accompanying free rewards were the wellspring of your winnings.
• free reward ID 736141 of 10 EUR
• free reward ID 720464 of 10 EUR
• free reward ID 704133 of 10 EUR
• free reward ID 688542 of 10 EUR
As indicated by the Extra Expressions and Conditions, the greatest withdrawal sum for a player from their Free Reward is €100. https://www.bronzecasino.com/bonus-terms-conditions/?lang=en
The money group affirmed that payment was effectively made on your account for €100.
On your withdrawal demand ID 41088191 for €300 - this solicitation is endorsed and will be paid immediately.
Please mercifully advise us on the off chance that you got the funds.
Sincerely
Bronze Casino
15.09.2019
nolan65
The €100 has unquestionably not been paid. So I am as yet looking out for €400 altogether from two withdrawals
16.09.2019
nolan65
€100 paid, despite everything looking out for the other withdrawal for €300
18.09.2019
Bronze Casino
@nolan65
Thank you for the update.
Please try to remain prompted that your second withdrawal will be prepared on the following accessible banking days.
On the off chance that you need further support, mercifully visit our live chat.
Regards
Bronze Casino
19.09.2019
nolan65
Just a speedy update to state I have still not got €300 as of yet
20.09.2019
Bronze Casino
@nolan65
A debt of gratitude is in order for the update and congrats on your rewards.
We are glad to affirm that the payout was sent yesterday.
Kind regards
Bronze Casino
20.09.2019
KoiSlots
Dear @nolan65,
Please affirm if the issue has been settled. Be in aware on the off chance that you neglect to react inside the given time period we will think about your issue as settled and your grumbling will be shut as needs be. It would be ideal if you remember that according to the AGCCS expressions giving updates in a convenient way is an absolute necessity.
Thank you for your cooperation.
20.09.2019
nolan65
No I am as yet sitting tight for payment, will keep you updated
21.09.2019
nolan65
payment got thank you, issue is currently resolved
21.09.2019
KoiSlots
Based on submitter's last post KoiSlots Grievances Group think about this case as Settled and it is authoritatively shut now.
Thank all of you for your cooperation.