888 Casino - More than about fourteen days after the fact despite everything haven't got my rewards
User: Nicholas, Disputed casino: 888 Casino, Status: RESOLVED, Amount: 100 £, Published: 03.05.2019
I pulled back rewards on the eighth of April to the aggregate of £100, it's little I know yet at the same time a ton to me, I've taken a stab at connecting by means of client care email and have had nothing back! I've attempted live help and she said that they have been having payment issues and to hold up until Tuesday additionally said to converse with my bank, well I did yet they said there is nothing pending getting through, it's been 16 days and on the site says can take as long as 10 days, I might want the £100 rewards ASAP please
Comments
04.05.2019
888 Casino
Thank you for drawing this issue out into the open. We are sorry to learn that you have not gotten the £100 payment.
Audit of your account demonstrated that the assets were discharged on April ninth; you should see the credit in your financial balance. The payment was made to a Visa card you have enlisted with us. We sent you a withdrawal affirmation email on April ninth; it has the subtleties of the payment. The title: "Affirmed withdrawal confirmation".
We stay accessible in the event that you have any further inquiries or concerns. Much obliged to you for your time and your membership.
Sincerely,
888 Team
04.05.2019
Nicholas
I have inquired as to whether there would anything say anything is originating from you which they had answered no,
I likewise realize the card is right with keeping from that card to my account
What I don't comprehend is the reason it is taking 17 days up until this point? It's still not been recieved, to what extent would it be a good idea for me to keep pausing and what might be the following stage in recouping my rewards?
It's not reasonable nor satisfactory to be sitting tight for such a long time.
I could without much of a stretch give explanations and verification that it has not been recieved
05.05.2019
Nicholas
Payment has at long last been recieved, can close this case
05.05.2019
KoiSlots
Based on submitter's last post KoiSlots Objections Group think about this case as Settled and it is authoritatively shut now.
Thank all of you for your cooperation.