1ACasino - Amazingly deferred payment
User: Eloise, Disputed casino: 1ACasino, Status: RESOLVED, Amount: 2435 €, Published: 18.07.2019
Hello,
i have issue with 1acasino.
My account was checked on fifteenth june and I made withdrawal solicitation of 2435e.
Their visit is incredibly difficult to get, so I left them a message by means of their own system on nineteenth of june and second 24th on june. I send email on first of july.
I've attempted to get talk practically every day, except its never on the web. They had upkeep on july and I think it took like 2 days for them to get back online.
After this I got to their visit on seventh or eighth of july. This was first time support was web based during this timeframe. He guaranteed that they will pay me on ninth or tenth. Its now eleventh of july here and i've gotten zero answers. Just promotions about their bonuses.
Are you ready to help me?
Comments
18.06.2019
KoiSlots
Dear @Tabbylee8,
Please make a point to refresh your protest likewise and explain the aggregate sum of the contested withdrawal demand/s.
Thanks for coordinating the KoiSlots Grievances Team.
22.06.2019
Planet 7 Casino
Hi Tabitha- -
I am sorry for the troubles you've encountered with this.
I'm satisfied to reveal to you that your payment was sent off to our processor, Thursday: 6/13 Paid $650 + no charges for exchange #133096497. I would expect you'll discover the assets in your account towards the finish of this week.
I wish all of you the best,
Tawni
23.06.2019
terry.cruickshank
This reaction was advised to me on 06/11/19 expressing that the payment was sent to the processor on 05/29/19, I have email documentation to back this up. I truly trust this circumstance gets settled rapidly as I have been managing this for 1 year.
27.06.2019
Planet 7 Casino
Hi Tabitha- -
I totally comprehend your dissatisfaction. I can guarantee you that what I let you know (and every single other player) is totally precise. I work legitimately with our Payments Administrator and all things considered, the notes I have are right on target. On the off chance that you despite everything have questions about what I'm stating, if it's not too much trouble take a gander at my reputation with grievances I've managed - I accept you'll see that I have a noteworthy reputation settling these issues. ;- )
All the best,
Tawni
27.06.2019
KoiSlots
Dear @terry.cruickshank,
Please try to refresh your issue in an auspicious way and let the KoiSlots Grumblings Group know whether you got the payment. Be in aware on the off chance that you neglect to react inside the given time period we will think about your issue as settled and your protest will be shut in like manner. If it's not too much trouble remember that according to the AGCCS expressions giving updates in a convenient way is a must.
Thank you for your cooperation.
28.06.2019
terry.cruickshank
Hello,
This circumstance is as yet not settled, I was told the cash would be placed in my account before a week ago's over, and here we are Saturday and there is no cash in my account. I have been managing this for about a year, it is a similar story with various staff individuals. When this circumstance is dealt with I won't utilize this gambling club again.
02.07.2019
Planet 7 Casino
Hi Tabitha- -
I've kept an eye on your wire and it certainly went to the processor, be that as it may, the processor is somewhat sponsored up. From what I can see, this ought to be arranged before the finish of this week.
I'm really upset for the delay...
Tawni
03.07.2019
terry.cruickshank
Thank you for the update, yet this is getting strange. I endeavored to contact Planet 7 through their site and I was let you know folks need my bank explanation as a payment has been given, so I am truly befuddled on what is happening here.
07.07.2019
Planet 7 Casino
Hi Tabitha- -
I've checked with our processor and it was affirmed that the wire was finished on the 28th. In light of this, I would expect the assets have reached your account.
Would you be able to please confirm?
Tawni
07.07.2019
KoiSlots
Dear @terry.cruickshank,
Please make a point to refresh your issue in an opportune way and let the KoiSlots Objections Group know whether you got the payment. Be in aware in the event that you neglect to react inside the given time period we will think about your issue as settled and your objection will be shut in like manner. It would be ideal if you remember that according to the AGCCS expressions giving updates in an auspicious way is a must.
Thank you for your cooperation.
07.07.2019
terry.cruickshank
I have not gotten this deposit.
11.07.2019
KoiSlots
Dear @terry.cruickshank,
Please let us know whether you got the payment at this point? If it's not too much trouble be in aware on the off chance that you neglect to react inside the given time allotment we will think about your issue as settled and your grumbling will be shut in like manner. It would be ideal if you remember that according to the AGCCS expressions giving updates in an auspicious way is a must.
Thank you for your cooperation.
20.07.2019
1ACasino
Dear Player,
we are extremely sorry on the postponement. Your withdrawal will be handled asap.
22.07.2019
Eloise
Any estimate?
25.07.2019
1ACasino
we send u an email would u be able to please check.
28.07.2019
1ACasino
Hi, according to email you got the main 1k yesterday by means of skill
28.07.2019
Eloise
1k got, I will check this as explained once the rest of the sum is paid.
29.07.2019
1ACasino
Hi Eloise, payment finishes please confirm
29.07.2019
KoiSlots
Dear @Eloise,
Please affirm if the issue has been settled. Be in aware on the off chance that you neglect to react inside the given time period we will think about your issue as settled and your objection will be shut appropriately. If it's not too much trouble remember that according to the AGCCS expressions giving updates in an opportune way is an unquestionable requirement.
Thank you for your cooperation.
31.07.2019
Eloise
I have gotten the payments. thanks!
31.07.2019
KoiSlots
Based on submitter's last post KoiSlots Objections Group think about this case as Settled and it is authoritatively shut now.
Thank all of you for your cooperation.
07.10.2019
Planet 7 Casino
Hi Terry- -
I've minded your account and I do see that the wire was sent to our processor, in August: 8/15 Paid $2480 + $20 Administration Charge for exchange #138090649. This was affirmed as finished by our processor, September 23rd. To be completely forthright, I have no clue why it took such a long time for the processor to finish this (it ought to never take this long). At this point, be that as it may, you ought to have gotten the assets in your account.
Please affirm if the assets have shown up.
Much appreciated,
Tawni
08.10.2019
omosciski
Tawni- - A debt of gratitude is in order for your assistance - you know it's extremely interesting that the day after I presented my grievance to you that the cash at long last showed up in my financial records. I thank you for your help, nonetheless, my splitting took shots at Planet 7 is that because of my being abused (as an "ace" player since I win) I will no longer play at Planet 7, nor will I prescribe to any of my companions to utilize Planet 7. I am playing at another gambling club, have won multiple times, and have my cash in under 5 working days. This grumbling is resolved.
11.10.2019
KoiSlots
Based on submitter's last post KoiSlots Objections Group think about this case as Settled and it is formally shut now.
Thank all of you for your cooperation.