Svenbet Casino - Slowing down on a €3,500 withdrawal, no reactions to my requests
User: carissa44, Disputed casino: Svenbet Casino, Status: RESOLVED, Amount: 3500 €, Published: 07.07.2019
Hello,
I am attempting to pull back cash from Svenbet Gambling club for seven days at this point. I went trough the KYC proccess effectively, which the kyc dept. additionally affirmed to me via mail. I played space matches and dominated more than 3000 euro, yet since I attempted to pull back cash my assets they began to be extremely uninvolved. Didn't utilize any reward and so forth assets or offers. Plain money money.
My pull back solicitation is open since nineteenth June with a measure of 3.500 €. Since that day Svenbet club has not conveyed any assets and just revealed to me that I need to pause. No timetable has been given, when they should seriously think about conveying my assets. They additionally have a restriction of 1000 euro pull back per day...So for my situation, I need to make four distinctive solicitation to get my assets out, on the off chance that they at last would pay my assets, which I am starting to question. I gave all reports they mentioned which were: ID card, Subtleties of my Bank account,,Credit card duplicate, service charges (computerized and paper based also), bank statements.
I don't presently what more they need from me. At the point when I go to live visit, they state they are not capable. At the point when I ask kyc dept. they don't react.,
When I have asked individual in control, they denied to answer.
Please help, KoiSlots!
Thanks!
Comments
07.07.2019
Svenbet Casino
Dear @KoiSlots,
We have just sent you an email (#68858) in regards to this case.
We are hanging tight for your actions.
Regards,
SvenBet
11.07.2019
KoiSlots
Dear Svenbet Casino,
Please let us know whether there's some report with respect to this case.
11.07.2019
Svenbet Casino
Dear @KoiSlots,
We have sent all of you the important subtleties through email.
Sitting tight for your actions.
Regards,
Svenbet Team
11.07.2019
Svenbet Casino
Dear @KoiSlots,
As you saw from the gave information, this client didn't have a pending withdrawal demand when he distributed this complaint.
Compassionately close this protest as resolved.
Thank you in advance.
Regards,
Svenbet Team
11.07.2019
KoiSlots
Dear @carissa44,
Please affirm if the issue has been settled. Be in aware in the event that you neglect to react inside the given time period we will think about your issue as settled and your grumbling will be shut in like manner. If it's not too much trouble remember that according to the AGCCS expressions giving updates in a convenient way is an absolute necessity.
Thank you for your cooperation.