Spinit Casino - Account despite everything hindered with no warning in the wake of submitting confirmation docs

My spinit.com account had been hindered subsequent to presenting my docs for check for my pending withdrawl of 35k zar. What irritates me is that I was not told that the account would be blocked and no one from their help group can give me an explanation with respect to why. Is significantly all the more baffling that it has been about seven days that my account is blocked and no one can reveal to me to what extent this will take. All I am told is that once the applicable division has closed certain account security checks they will advise me through email. To what extent could this take or does this division not have a cut-off time wherein they need to determine and examine accounts or can they basically do it at their own pace? I imagine that I am qualified for comprehend what is truly occurring just as precisely to what extent it will take as the cash used to subsidize this account is my well deserved cash.