PokerStars Casino - Won't discount my store after declined account check
User: Pearl, Disputed casino: PokerStars Casino, Status: RESOLVED, Amount: 230 €, Published: 22.05.2019
I have made a store of 230 Euros and after as I needed to play, I was shocked that my account was bolted. Than I got an Email that I need to check my account. I requested that the club discount my store however they refused.
Now I would prefer not to check my account any longer I simply need my cash back.
Best regards.
Comments
28.05.2019
PokerStars Casino
Dear Pearl
Please note that your account has been restored. With respect to discount demand , our client care is auditing your solicitation since you have no equalization on your account.
Regards
PokerStars Casino
01.06.2019
KoiSlots
Dear @Pearl,
Please let us know whether there's a report with respect to your progressing grievance. Be in aware in the event that you neglect to react inside the given time span we will think about your issue as settled and your grumbling will be shut in like manner. If it's not too much trouble remember that according to the AGCCS expressions giving updates in a convenient way is a must.
Thank you for your cooperation.