PokerStars Casino - Briefly confined my account, despite everything hanging tight for goals seven days after the fact
User: grant.gibson, Disputed casino: PokerStars Casino, Status: UNRESOLVED, Amount: 1600 €, Published: 12.06.2019
I made my first store utilizing my financial balance (Trustly). I lost all my cash and made another store by means of Neteller. I moved a few twists, and my account got freezed with all my money!
Now, when I'm signing in, I get this message:
"Your account has been briefly confined pending a standard security examination. We apologize for this delay.
These checks are generally finished in practically no time, at which point your account will either be re-opened with full usefulness, or you will get an email clarifying required next steps.
Should you wish to reach us, it would be ideal if you head to our committed Assistance Community where you will discover answers to most inquiries and approaches to contact us."
I sent a few messages to Help group, yet found no solution! PokerStars Bolster group disregards me all the more then seven days. Would you be able to assist me with unfreezing my account and to recover my cash please?
Comments
12.06.2019
PokerStars Casino
Dear grant.gibson,
Our checks group have messaged you with the necessary documentation that you have to send.
Should the records you send be worthy, your account will be reinstated.
Regards
Pokerstars
12.06.2019
grant.gibson
I sent all the essential archives that pokerstars requested.
15.06.2019
grant.gibson
3 days back I sent records that pokerstars inquired. Still no answer. What's more, still my account is restricted.