PokerStars Casino - Account confined for more than about fourteen days and still no answer
User: raynor.mitchell, Disputed casino: PokerStars Casino, Status: RESOLVED, Amount: 500 $, Published: 29.07.2019
My account has been limited around fourteen days prior now because of an "arbitrary security check" which should take a limit of 72 hours as indicated by an early answer when I pursued them up.
I have as of late made a withdrawal which I got without issues. I left a portion of my rewards in my account to use later on (approx $500) however then my account got confined.
I've messaged them more than multiple times now yet separated from 1 answer directly first and foremost prompting about the 72h max, I haven't had a solitary reaction to any of my messages pursuing them.
I've played at Pokerstars for more than 6 years routinely and never at any point had an issue. My account is confirmed and my own subtleties separated from my versatile number, have never showed signs of change since first enrolling years back.
I essentially don't have the foggiest idea about what's happening and I even messaged them to demand a duplicate of the official grievances system which has been unanswered now for the best piece of multi week.
Can you please help?
Comments
21.10.2019
KoiSlots
This protest has been revived because of the pronounced ability in the interest of PokerStars Gambling club the executives to do all that they can to settle their old grumblings. KoiSlots Grumblings Group is glad to give these old cases one progressively chance for a fruitful resolution.
21.10.2019
PokerStars Casino
Dear raynor.mitchell,
might you be able to benevolently affirm that your account was recently restored? As per our records, this ought to have occurred inside August.
Kind regards
PokerStars Casino
21.10.2019
KoiSlots
Dear @raynor.mitchell,
Please affirm if the issue has been settled. Be in aware on the off chance that you neglect to react inside the given time period we will think about your issue as settled and your grumbling will be shut in like manner. If it's not too much trouble remember that according to the AGCCS expressions giving updates in an auspicious way is an unquestionable requirement.
Thank you for your cooperation.