PlayOJO Casino - Withdrawal deferred for more than about fourteen days
User: ashlynn38, Disputed casino: PlayOJO Casino, Status: RESOLVED, Amount: 500 €, Published: 24.10.2019
Hi My username is leroy877, I have been hanging tight for my wired withdrawal for more than about fourteen days.
When I address the client care they instruct me to send me my bank articulation which shows I have not gotten my withdrawal. I have done this, and still not got notification from the client care team.
I have managed numerous club and I truly like the UI for this Gambling club, presently I am reconsidering on the off chance that I ought to even continue.
My withdrawals just comprises of EUR500. I realize this is a limited quantity , yet I needed to realize to what extent it would generally take and by the vibes of it.... it doesnt look good
Comments
25.10.2019
ashlynn38
Thank you AG group for distributing my objection , simply one more update . I was in contact with the client care again and they said they would hit me up inside 24 hours of accepting my bank articulation. This despite everything hasn't occurred .
Thank you
25.10.2019
PlayOJO Casino
Hi,
Both your withdrawal demands ( on the 25th and 26th Sept) were prepared and sent to your bank in USD on 26th Sept. We possibly realize that the exchange is fruitful when we send the cash, we don't get notice that its arrived at your bank account.
Once you revealed to us the cash wasn't gotten we requested to consider your to be explanation as evidence , in all honesty we get numerous cases from players attempting to get paid twice . And furthermore in light of the fact that your Bank wasn't noting any of our subsequent solicitations asking where your cash was.
Then on Thursday tenth October your assets were come back to us by your Bank with no explanation given . We have had issues with banks not tolerating USD moves from Gambling club organizations , so immediately we quickly handled another exchange in Euros.
So your withdrawal was moved on Thursday tenth and ideally it ought to be in your account inside the following 3-5 working days
The PlayOJO Crew
new wire sent on 10/10 not 11/10
absolute 453 EUR
25.10.2019
ashlynn38
Hi Playojo Group
Thank you for your reaction .
I can envision the quantity of players that attempt to guarantee their withdrawal twice.
Thank you for a point by point clarification about what happened from the exchange that was done from your conclusion to my bank being lethargic.
We will sit back and watch if the Euro move happens effectively and gets credited. Since the new wire was started on the tenth of October, we will keep a watch out on the off chance that it gets credited by the fifteenth of October , I'll give it an additional couple of days . Suppose the 17th.
In the event that it doesn't drop by, at that point I will meet up with you.
Thank you again for opening up to the correspondence, it makes me believe you all much more .
Have a decent weekend.
Leroy
26.10.2019
ashlynn38
Hi Team
Still have not gotten the assets. Simply giving you an update.
Thanks
Leroy
27.10.2019
ashlynn38
Hi Team
I have gotten the exchange of assets into my account.
Thank you Playojo Group and the AG group for this. Sympathetically close this grumbling.
Have an extraordinary day.
Regards,
Leroy
27.10.2019
KoiSlots
Based on submitter's last post KoiSlots Grievances Group think about this case as Settled and it is formally shut now.
Thank all of you for your cooperation.