Playamo Casino - Disregarded affirmed Misfortune cutoff and let me lose every one of my rewards
User: amy.armstrong, Disputed casino: Playamo Casino, Status: RESOLVED, Amount: 100 €, Published: 26.05.2016
On Saturday fourteenth May I completed the process of betting meeting with 10243eu on my account. After that I've set daily(24h) misfortune limit 1000eu and week by week misfortune limit 2000eu. Day after, on Sunday fifteenth I begin playing feeling that I have misfortune limit however toward the end I've lost everything. I've lost 10243eu, under 20hours after I set and got affirmation from Playamo that I have 1000eu Misfortune limit for 24hours which regardless of whether I need or solicitation can not be dynamic immediately. To be exact, I've never mentioned expulsion or increment of limit.
I attempted to understand this legitimately with Playamo. After a few email I got offer yet from my point of view their offer is uncalled for and incorrect:
Dear Player, shockingly, we can't reestablish your parity. Regardless, as to by one way or another alleviate this circumstance we've given you 100 Euro reward, betting prerequisites are 10X.
As proof I gave screen capture of misfortune limit email affirmation, screen capture of Wagers history(not complete on the grounds that it's enormous) and screen capture of pay offer from Playamo.
Hello, dear amy.armstrong!
We are heartbroken about your negative involvement with our Club. Nonetheless, you ought to comprehend that we are liable for the wellbeing of your assets in the accounts, yet the obligation regarding winning or losing is just for you. I'm worried about the possibility that that as far as possible in our gambling club works a piece in an unexpected way: it applies just to the cash that you have saved, yet and not on wins.
You've joined, made a store and won very nearly 14 000 euros, 4000 of which you effectively pulled back. Playamo handles withdrawal at the earliest opportunity, for the most part inside an hour players get their rewards (for e-wallets). You could have pulled back the remainder of your equalization, in any case, you chose to keep playing and, shockingly, lost your money.
I affirm what you said in regards to rewards and withdrawals, just not store however stores for over 1000eu yet alright, comprehend your point.
What I can not comprehend and acknowledge is this :
"it applies just to the cash that you have kept, yet and not on wins."
1.Below is duplicated depiction of misfortune limit from your site :
Your account can be set with misfortune limits. This setting limits the sum you can lose every day, week or month. The breaking point becomes powerful straight away. You can diminish your breaking point whenever and it will be taking effect right now. You are allowed to build the breaking point also anyway the expansion will take 7 days to get successful. Dropping as far as possible will take 7 days to process. When the cutoff is hit, you will get the email notification.
2.This is replicated what I have from your system after misfortune limit is set :
You have quite recently set the most extreme misfortune limit measured at EUR - 1000.00 you can free every day (24 hours).
3.you have store limits, why you need store limits if misfortune limits is identified with store?
Where I can find that Misfortune limit is connected uniquely to stores? I have involvement in misfortune limit at 15+ club and no place works this way. Alright that isn't your issue you don't have to adhere to guidelines, however your issue that you don't have composed how misfortune limit(not store misfortune limit) applies just to stores and that isn't reasonable at all.
Hello dear player!
Store cutoff points and misfortune restricts in our Club work a piece in an unexpected way. For instance, in the event that you set up a store limit for 2000 EUR, you can play as long as you wish, anyway you won't have the option to store more than 2000 EUR. On the off chance that you set up a misfortune breaking point of 2000 EUR, you can store as much as possible, free more than 2000 EUR.
@KoiSlots, I would prefer not to burn through my time with Playamo any longer. I previously lost a few hours with help, they were going into hovers attempting to clarify how something incorrectly is really right. From help I have a few clarifications however they've NEVER revealed to me that cutoff points are identified with stores, additionally a few clarifications they furnished me have been in strife with some others, I can advance you entire string as proof. Presently here the equivalent, to be straightforward their "answers" absolutely affront my intelligence.
From my perspective this grievance ought to be shut uncertain that players can understand realities and choose whether this is reasonable or not reasonable conduct. In any case, If your evaluation is that objection ought to be shut as settled I am fine with that since I am tired of this perpetual, no advancement game with Playamo.
This objection has been revived according to Playamo Club solicitation and KoiSlots Protests Group might want to give it one more help out the two gatherings required into the question coming to an agreeable resolution.
The objection being referred to was illuminated quite a while back yet hadn't been
refreshed at the forum.
After the circumstance occurred, the celebrity division gave the player in
question 100 EUR reward which was happily taken by the player and since
that second he kept playing in the club and didn't have any
issues ever after.
We benevolently solicit you to change the status from the case to Explained.
Please affirm if the issue has been settled. Be in aware on the off chance that you neglect to react inside the given time period we will think about your issue as settled and your objection will be shut likewise. If it's not too much trouble remember that according to the AGCCS expressions giving updates in a convenient way is an absolute necessity.
Thank you for your cooperation.