Planet 7 Casino - Won't pay my $5,000 rewards
User: Karine, Disputed casino: Planet 7 Casino, Status: RESOLVED, Amount: 5000 $, Published: 15.06.2019
I submitted rewards in the measure of $5,000 back in April of 2019. It has been more than two months. The gambling club said that the primary payment was endorsed for the first $2,500, short the reward and that the check is in transit. That has been about a month. Each time I visit with client support (and I have all the talk transcripts), they reveal to me the check is in transit. As yet nothing. They continue saying the chiefs will address the issue but then I have still not been reached by anybody. The entirety of this I despite everything have another $2,500 that hasn't been handled. They said they just do each payment in turn. Their terms state that it should just take 7 to 10 days for endorsement then another 7 to 10 days for payment. Clearly that isn't the situation. They are longer than a month late from their terms and nothing. I can give all the visits and screen shots of my rewards if necessary. If it's not too much trouble help. Thank you.
Comments
19.06.2019
Planet 7 Casino
Hi Jonathan- -
I am sorry for all the disappointment you've been encountering with this.
I'm not sure why you were not told about the troubles we've been having with our check processor- - this ought to have been disclosed to you. It is a result of these challenges that your payments have been so very delayed.
Here's the place we are with the circumstance, now...
We do have another check processor and we are starting to get payments out. We need to go all together with those standing by longest, first. What I can accomplish for you on the off chance that you'd want to get payments quicker is move you to wires- - in the event that you pick this, I can get your first withdrawal gave that day we get your wire subtleties. I've quite recently sent you an email in regards to this.
On the off chance that you would like to remain with checks, I can't give you a specific time span as when to anticipate your first check. I would get it will probably be a long time from now, plus or minus a couple days.
Once more, my sincerest statements of regret for this.
I'll anticipate your answer to my email,
Tawni
20.06.2019
Karine
I got a correspondence that they would pay me through bitcoin, anyway nothing has occurred. They said it would be paid right away. In any case, I likewise have another $2,500 withdrawal that is as yet staying there for a considerable length of time. They ought to quickly send me those assets also by means of bitcoin.
24.06.2019
Planet 7 Casino
Hi Jonathan- -
I just talked with our Payments Director and was told the payment will be given later today/early tomorrow. When I have affirmation this has been arranged, I'll be back with another update.
Tawni
24.06.2019
Karine
Okay I simply got the main payment, bless your heart! When would i be able to expect the other $2,500 payment? That piece of this grumbling is as yet open. If you don't mind remember it's been months now.
Thank you,
Jon
28.06.2019
KoiSlots
Dear Planet 7 Casino,
Please let us know whether there's some report in regards to this case.
28.06.2019
Planet 7 Casino
Hi Jon- -
I've minded your account and I see your next withdrawal is set to be given, Tuesday.
Once I have affirmation this has been arranged, I'll be back with another update.
Expectation you're having an extraordinary weekend,
Tawni
28.06.2019
Karine
Thank you Tawni. Would you be able to please utilize my Bitcoin address as you did with the last one? That appeared to work rapidly. I welcome it and anticipate seeing the assets next Tuesday.
Thanks,
Jon
02.07.2019
Planet 7 Casino
Hi Jon- -
As guaranteed, your next payment was given to your wallet, Tuesday: 6/25 Paid $2500 (0.21974583) + no Expenses Bitcoin for exchanges #134121934 & #134867974. :- )
I'll return in a couple of days with another update...
Tawni
03.07.2019
Karine
Yes settled. Thank you!
07.07.2019
Planet 7 Casino
Hi Jon- -
Much obliged for affirming this has been settled - I value it. ;- )
I wish all of you the best,
Tawni
07.07.2019
KoiSlots
Based on submitter's last post KoiSlots Objections Group think about this case as Settled and it is authoritatively shut now.
Thank all of you for your cooperation.