Planet 7 Casino - Postponed/Slowed down Payment
User: Leilani Goyette, Disputed casino: Planet 7 Casino, Status: RESOLVED, Amount: 395 $, Published: 04.09.2019
Submitted withdrawal on June twentieth. I trusted that the withdrawal will be prepared. They expelled the reward and concocted an all out payout of $395. The withdrawal was prepared and couldn't be wired to my bank because of global wire move limitations.
I opened an account that honors global wire moves and sent Planet 7 Help the financial data on July eighteenth 2019.
They affirmed accepting the wire information and would start payment. Starting at July 27th 2019 the club affirmed payment to their processor was made.
A week passed and I had not gotten a wire move. I reached thie suuport and payment offices. They revealed to me they couldn't give exchange subtleties.
I have been going to and fro with their help for about a month now with them consistently pushing back on me to send them bank proclamations. I sent them my bank exchanges through August fourteenth indicating no wire move from their processor.
I am as yet pausing, reaching them ordinarily with a similar go around.
They simply continue revealing to me its been paid and there is no evidence to confirm that.
I comprehend preparing time might be half a month because of limitations however 2 months? Also, for what reason wouldn't they be able to gave verification backing up what they continue telling me?
Comments
08.09.2019
Planet 7 Casino
Hi Raymond- -
I've minded your account and I do see that your payment was sent to our processor, in July: 7/27 Paid $384.50 + $12.5 Administration expenses for exchange #135462471. Further, the wire was affirmed as finished, August seventh, so you totally ought to have gotten the assets in your account on the equivalent or next day.
Please check your bank proclamation again to ensure you've not gotten the assets and affirm one way or another.
Much appreciated,
Tawni
08.09.2019
Leilani Goyette
Hello Tawni,
Starting today I totally have not gotten the wire move you state was executed on 8/7.
Just to state the wire happened is fine and dandy however please give the genuine wire exchange data you state occured on 8/7 to guarantee it was sent to my manage an account with the data I've given. I've had precisely 7 exchanges in my new account that I opened to permit worldwide wires. I've sent you the account proclamation and an action screen capture indicating no worldwide wire.
Something else, to me this is simply one more falsehood and slow down strategy in trusts I will simply quit any pretense of attempting to gather.
Thanks in advance,
Ray
toupak777
12.09.2019
Planet 7 Casino
Hi Beam -
I totally comprehend your disappointment - I would feel no contrastingly in the event that I was in your circumstance. I trust that you can believe that I truly need to determine this for you.
To this end, I got notice (yesterday) that your wire was dismissed. Thus, we'll have to sift through another technique for payment. I've recently sent you an email in regards to this- - when I get your answer, I'll have your withdrawal re-gave without delays.
Much appreciated,
Tawni
12.09.2019
Leilani Goyette
Hi Tawni,
A debt of gratitude is in order for your finish and responsiveness.
I sent you and planet7 support my bitcoin wallet address. Sophie refreshed my account with that info.
I have since presented another withdrawal for $600. Since I've been experiencing this procedure now for more than 60 days please defer the 7-10 hanging tight period for approval.
Please exhort when my withdrawal is teansfered into my coinbase account.
Thanks,
Beam
toupak777
16.09.2019
KoiSlots
Dear Planet 7 Casino,
Please let us know whether there's some report in regards to this case.
20.09.2019
Planet 7 Casino
Hi Beam -
I've returned to your account and I see that you dropped your withdrawal, August 29th and have since made light of your balance.
Now, there are no withdrawals to either be affirmed or paid.
I wish all of you the best,
Tawni
20.09.2019
KoiSlots
Dear @Leilani Goyette,
Please let us know whether there's a report in regards to your progressing grumbling. Be in aware in the event that you neglect to react inside the given time allotment we will think about your issue as settled and your protest will be shut as needs be. If it's not too much trouble remember that according to the AGCCS expressions giving updates in an opportune way is a must.
Thank you for your cooperation.