Planet 7 Casino - Postponed payout and no unmistakable response to why
User: Dolores Rogahn, Disputed casino: Planet 7 Casino, Status: RESOLVED, Amount: 100 $, Published: 19.07.2019
A month prior I mentioned a $600 withdrawal. On 6/27/19 a Planet7 CSR said that he sent a solicitation to heighten my solicitation. He never told me if my withdrawal was even acknowledged at this point or not. He just would reveal to me that the withdrawal "will get the required consideration it merit." At that point the CSR this evening would not disclose to me much either aside from that "The cashout has been heightened for you Money group is chipping away at your account." I can't appear to find any unmistakable solutions from anybody. If it's not too much trouble help me out with this. Thanks!
Comments
23.07.2019
Planet 7 Casino
Hi Samantha- -
I am sorry for the troubles you've been having with this.
I've investigated your account and I see we have to get your Bitcoin crypto address. I've quite recently sent you an email seeing this- - when I get the addy, I can give the solicitation for your withdrawal to be paid.
All the best,
Tawni
23.07.2019
Dolores Rogahn
Thank you, Tawni, for investigating the issue for me. I have not gotten your email, however I sent the data mentioned to the email: cashier@planet7mail.com. On the off chance that there is an alternate addy to send it to, if you don't mind show it in your reaction here or to my email nfeyekandi@gmail.com. Thanks.
27.07.2019
Planet 7 Casino
Hi Samantha- -
I've re-sent my email to you and I've likewise sent you a private message, here at KoiSlots. You can answer to my email (ideally you'll get it this time) or answer to the PM with your crypto addy.
Much appreciated,
Tawni
27.07.2019
Dolores Rogahn
I found the email and message and have answered to both. Thanks
31.07.2019
Planet 7 Casino
Hi Samantha- -
I've kept an eye on your account and I see that your withdrawal was given to your wallet, Thursday: 7/18 Paid $ 100 (0.010) + NO Administration Expense Bitcoin for exchange # 136290114.
In regards to the setback from your mentioned sum, this is on the grounds that your withdrawal was manufactured utilizing your Week after week Cashback. You got a $20 cashback sum and there is a most extreme withdrawal of 2x the measure of the cashback reward. Since we don't give withdrawals beneath $100, the gambling club felt free to pay you the $100 amount.
You can peruse the terms here, in regards to the Week by week Cashback:
https://www.planet7casino.com/terms-conditions.php
All the best,
Tawni
01.08.2019
KoiSlots
Dear @Dolores Rogahn,
Please affirm if the issue has been settled. Be in aware on the off chance that you neglect to react inside the given time allotment we will think about your issue as settled and your objection will be shut in like manner. If you don't mind remember that according to the AGCCS expressions giving updates in an opportune way is an absolute necessity.
Thank you for your cooperation.
21.09.2019
KoiSlots
KoiSlots Objections Group has been educated by the player through email that their grievance has been effectively settled.
The case is in effect formally shut now.