Novibet Casino - Exploring my account for 25 days after 64k win

User: giles.kemmer, Disputed casino: Novibet Casino, Status: RESOLVED, Amount: 64000 $, Published: 30.06.2019

I am keeping in touch with you to raise an objection about: Novibet

I opened a Novibet account on the ninth May and hit a success 64k win which was completely bet, I was permitted to pull back 8k which cleared into my financial balance no issues. At that point I attempted login again into my account at that point to be told my account is deactivated and they would research my account. Past to this I had completely checked my account with ID, bank articulation, front and back of bank card, image of me holding my ID and a call. I went on livechat the previous evening (25/6/19) and inquired as to whether there was any news on my account however once more I was told there is no news. I've been standing by now for 25 days for there examination to be done on my account. In that time I have opened up a resolver (a grievance organization) body of evidence against them which was made on the nineteenth May sent them 5 messages and had not one answer. Ideally going on KoiSlots will find a few solutions out of them as there not being useful at all.

Comments

04.07.2019
Novibet Casino

ηi giles.kemmer,

We are sorry to learn about your experience and we apologize for any bother it might have caused.
We compassionately ask you to persistently hold up until we finish up the examination. We guarantee you this is a norm and legitimate technique.
Lamentably because of the delicate idea of the case itself, we can't resolve this issue by means of an open platform.
For this situation we emphatically recommend to contact our Client care Division by following this connection: https:­­//­w­w­w.n­­ov­­ib­e­t.c­­o.u­­k/­i­n­fo­­/su­­pport
We will put forth a valiant effort to explain your debate as quickly as time permits.
Thank you for your understanding and cooperation,
Novibet Team

04.07.2019
giles.kemmer

hi there,
I'd preferably prop my protest up through ask player as I feel I'll be bolstered through this time in addition to I feel your answer to me and like I've expressed before you don't restore my messages. What is so delicate about of this case? I won my cash decently and now I'm being denied of my rewards. I think I have been all the more then patient through this supposed examination, what are you really researching? What is the time size of the examination? It would be ideal if you answer these inquiries since taking a gander at the Novibet objections on the ask card shark site numerous individuals are asking very similar things. It is by all accounts avoided inevitably. I've completely confirmed my account all around, adhered to all the guidelines as far as your reward and now its been a month were you despite everything have no news for me with this examination.
Its unmistakable you would prefer not to pay me my winnings.

08.07.2019
KoiSlots

This protest has been revived according to submitter's solicitation and KoiSlots Grievances Group might want to give it one more help out the two gatherings required into the question coming to a palatable resolution.

11.07.2019
Novibet Casino

Hello giles.kemmer,
Thank you for re-opening the string and sorry for the long anticipate.
This case has been heightened with client assistance so we mercifully request that you surrender us to 24 hrs so as to return with an end for your case.
We'll speak with you by means of email should we need extra subtleties from your end.
Thank you by and by for your understanding and participation.
Kind regards,
The Novibet Team

12.07.2019
Novibet Casino

Hello giles.kemmer,
We have some uplifting news for you today, however first we need to apologize for the slight delay.

This case has been explained by the client assistance team.

Please search your email for subtleties and in the event that you need further help, don't stop for a second to connect with us by means of live talk or at support@novibet.com.
Thank you indeed for your understanding and participation.
Kind regards,
The Novibet Team

15.07.2019
KoiSlots

Dear @giles.kemmer,

Please affirm if the issue has been settled. Be in aware on the off chance that you neglect to react inside the given time period we will think about your issue as settled and your grievance will be shut as needs be. If you don't mind remember that according to the AGCCS expressions giving updates in an auspicious way is an absolute necessity.

Thank you for your cooperation.

18.07.2019
giles.kemmer

Hi, my pull back has been handled by novibet yet isn't in my ledger yet. When this has cleared in my financial balance i'll be glad to close this case.
Will post a message once I have my money.

21.07.2019
Novibet Casino

Dear giles.kemmer, hi!

Please update us in regards to the advancement of your withdrawal.

Much thanks in advance!

Kind regards,
The Novibet Team

21.07.2019
KoiSlots

Dear @giles.kemmer,

Please try to refresh your issue in an auspicious way and let the KoiSlots Objections Group know whether you got the payment. Be in aware in the event that you neglect to react inside the given time period we will think about your issue as settled and your grumbling will be shut in like manner. If it's not too much trouble remember that according to the AGCCS expressions giving updates in a convenient way is a must.

Thank you for your cooperation.

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