MaChance Casino - Deferred desk work check and payment
User: Megane, Disputed casino: MaChance Casino, Status: RESOLVED, Amount: 1030 €, Published: 01.07.2019
Goodafternoon,
I am experiencing difficulties with the time it takes till my archives are verified.
Multiple times have I had reached the client support.
It is about a payment of 1030 euro.
Everytime I ask when my reports will be confirmed they think of various excuses.
First they let me know there was delay in view of the measure of withdrawls at that moment.
The following day they revealed to me that they sent a solicitation to the money related division and that the records will be checked very soon.
And today he disclosed to me that my reports would be confirmed by the client supporter it self since I was a dependable client. What's more, that was 4 hours prior and it is as yet not confirmed. Custom help went disconnected after that...
I feel very unsatified by the data that has been given to me and I am frightened that this gambling club isn't happy to pay my winnings.
Comments
01.07.2019
MaChance Casino
Dear customer.
You have to transfer the posterior of your Mastercard with the mark and the withdrawal solicitation will be
approved.
The client assistance educated you effectively about this missing document.
Thank you.
Best Regards
The MaChance Gambling club team.
02.07.2019
Megane
Goodafternoon,
Thank you for the reply.
I have now transferred the posterior of my creditcard with the signature.
I have seen that every other record are validated.
Please told me when everything is fine.
02.07.2019
MaChance Casino
Dear customer,
Great so your withdrawal demand is presently approved you will get paid these next days.
Please illuminate us here when you will get your money.
Best Regards
The MaChance Club team.
02.07.2019
Megane
Goodafternoon,
As of now the solicitation is still pending.
The record on the site despite everything shows that is has not yet been accepted.
The cash is as should be obvious it not yet on its way to my bankaccount.
03.07.2019
Megane
Here I can show you a screen capture that shows you have not yet acknowledged my archives. This implies my withdrawl is likewise not yet accepted.
Please acknowledge my records and my withdrawl so I realize that I my cash is en route to my bank account.
right now it feels like you continue slowing down my winnings.
03.07.2019
MaChance Casino
Dear customer.
You have transferred the missing archive the 24/06 (see appended) and we are the 25/06....
it implies one day.
From the second the solicitation will be affirmed certainly, the gambling club has 48 hours to pay you as indicated by the T&C.
Thank you.
Best Regards.
The MaChance Gambling club team.
03.07.2019
Megane
Goodafternoon,
Thank you for the reply.
I will hold up out the 48 hours and see what happens.
In the event that anything transforms I will answer on KoiSlots.
04.07.2019
Megane
Goodafternoon,
I simply got the cash on my financial balance. Fast after I got the affirmation of withdrawl today.
Thank you, this issue is solved.
04.07.2019
KoiSlots
Based on submitter's last post KoiSlots Grievances Group think about this case as Settled and it is formally shut now.
Thank all of you for your cooperation.